Operational excellence must be your priority
Deploying your brand as close as possible to the consumer through multiple locations requires agility in communication with field teams, the formalization and distribution of your operational processes, and strong visibility into local business and feedback
A complete repository of your locations for 360° visibility in the field
What if you finally had up-to-date and detailed information on each of your locations?
Each head office department can collect all the relevant information about a location (legal, marketing, construction tracking, HR) in every format (photos, text, date, list, contact, etc.). You can build your own categories of useful fields and grant read and/or write access to the user groups you choose
Integrate all your catchment or exclusive areas
You can also grant access to location managers to modify certain fields
A powerful filtering system allows you to compare locations based on similar situations (city-center locations, less than a year old, offering specific services, etc.
This repository can be connected with other external applications to automate updates of Google My Business pages, for example, as well as website pages or business CRMs
Dynamic information that lives and feeds action
This repository powers your actions on key topics
You can easily set reminders based on dates or entered information for the employees managing the files (lease date, construction follow-up, or certifications). You can automatically generate documents from data on locations or assigned employees and have them signed in one click with electronic signatur
You can pin all phone or written exchanges made by head office employees (number, content) as well as events related to each field contact directly onto the location record, allowing you to measure your collective presence with managers and employees in daily contact with your customers
Effective visits and audits to help us move forward together
Say goodbye to paper audits and Excel files that are impossible to track and compare. You are unable to verify that your brand standards are being upheld with your customers. You are blind to the failure to meet your customer promise. You cannot compile data to compare and analyze it
Adopt the methods that will guarantee your success and set you apart from your competitors
Schedule your visits and formalize your audits with an intuitive application that allows you to display a score, record photos, add private or public comments, link to the knowledge base, and set a mandatory visit frequency
Easily define action plans linked to your visits to quickly resolve the shortcomings identified in your concept. Corrective actions are clearly assigned to field teams and head office teams, while maintaining perfect visibility of the expected deliverables
You are also able to easily continue the discussion with field managers beyond the initial findings, enabling real coaching, measurable progress over time, and helping them to overperform
Easily analyze the summary of strengths and weaknesses of your field presence across different observed themes to prioritize your actions and deploy them effectively
Self-assessment audits enable field managers to take ownership of quality control points themselves, improve continuously, and manage their teams more effectively
Fast management of operational requests in the field with the ticketing tool
Employees in direct contact with your customers must be able to rely on a quick response to their requests or complaints: stock issues, delivery quality, product availability
You define request categories, which can be activated or deactivated by different users, and include all the necessary information for their automatic or manual assignment to the right contacts at headquarters
You define different statuses to visualize the progress of the request. You can interact and communicate internally or directly with the requester
Analysis tools then provide all the necessary summaries for the different stakeholders
Project and field task management
Your projects deserve organized management. Deploying strategic plans across multiple locations, handling complex redevelopment projects in a specific area, or managing the logistics of launching a flagship product across the entire network requires effective tools
Also use the field task campaign feature, assigning it to the desired locations to easily collect images of a product display or merchandising, or to verify the proper execution of a directive across the entire network. Quickly check for errors and omissions by area or location
Fine-tuned management of your real estate and commercial leases with our partner Leasup
Our application allows you to collect all the information and documents related to your entire real estate portfolio, while setting reminders and notifications for legal events or works to be monitored
Our partner solution Leasup, fully connected to Cerca, enables even more precise management of your commercial leases.
Enter your data and Leasup takes care of calculating the actual rents and charges according to the applicable indexation and the specific terms of your contracts (steps, rent-free periods, reductions, etc.), with immediate identification of billing errors
Some examples and use cases
- As a management controller, my invoices are checked quickly. I monitor the evolution of my rents through automated calculations, and I verify the rent receipts and provision for my upcoming charges
- As a brand owner, all my financial data is digitized. I can easily access my KPIs and quickly find all the useful contacts. My commercial leases benefit from continuous legal monitoring
More information at www.leasup.com.
Increase your operational excellence without limits
Save 5 hours per week
on managing audits and visits
17% reduction
in network management costs
Twice as fast resolution of non-quality issues
