Operational excellence must be your priority
A complete repository of your locations for 360° visibility in the field
What if you could have finally up-to-date, detailed information on each of your locations?
Each head office department can collect all the useful information on a location (legal, marketing, works follow-up, HR) in any format (photos, text, date, list, contact…). You can build your own categories of useful fields and give read and/or write access to the user categories you want.
Integrate all your catchment areas or exclusivity zones.
You can also give access to location managers to modify certain fields.
A powerful filter system lets you compare locations based on identical situations (downtown locations, less than a year old, offering such and such a service…). This repository can be connected to other external applications to automate the updating of Google My Business pages, for example, or site pages, or business CRMs.
This repository can be connected to other external applications to automate the updating of Google My Business pages, for example, or site pages, or business CRMs.
This repository can be connected to other external applications to automate the updating of Google My Business pages, for example, or site pages, or business CRMs…..
Dynamic information that lives and feeds action
You can easily set reminders for employees in charge of a project, based on dates or information entered (e.g. lease dates, work progress or certifications). You edit documents automatically based on data on the sites or employees attached and have them signed in a click with the electronic signature.
You pin all telephone or written exchanges that head office employees (number, content) and events in connection with each field contact on the site sheet to measure your collective presence on a daily basis with managers and employees in contact with your customers.
Effective visits and audits to help us move forward together
Stop paper and Excel audits that are impossible to track and compare. You’re unable to verify that your brand standards are being observed with your customers. You’re blind to the breach of the customer promise. You can’t compile the data for comparison and analysis.
Adopt the methods that will guarantee your success and set you apart from your competitors.
Schedule your visits and formalize your audits with an intuitive application that allows you to display a score, record photos, private or public comments, links to the knowledge base, and a mandatory visit frequency.
Easily define action plans linked to its visits to quickly resolve any shortcomings found in your concept. Corrective actions are clearly assigned to field and head office teams, while maintaining perfect legibility of expected deliverables.
You’re also able to easily pursue discussions with field managers beyond the established finding for real coaching, measurable progress over time and enable them to over-perform.
Analyze easily the strengths and weaknesses of your field presence on different observed themes to prioritize your actions and deploy them effectively.
Audits available in self-assessment allow field managers to take ownership of the control of quality points to improve themselves and manage their teams themselves.
Audits available in self-assessment allow field managers to take ownership of the control of quality points to improve themselves and manage their teams themselves.
Fast management of operational requests in the field with the ticketing tool
Your customer-facing staff need to be able to rely on rapid processing of their requests or complaints: stock, delivery quality or product availability problems.
You define request categories that can be activated or deactivated by the various users, and which include all the information required for automatic or manual assignment to the right contacts at head office.
You define different statuses to visualize the processing of the request. You interact and dialogue internally or directly with the requester.
Analysis tools then provide all the synthesis required by the various stakeholders.
Analysis tools can be used by the various stakeholders.
Project and field task management
Your projects deserve organized management. Deploying strategic plans across multiple locations, complex redevelopment projects in one zone, or mastering the logistics of launching a new flagship product across the entire network requires efficient tools.
Use also the field task campaign function that you assign to the desired locations to easily collect the image of a product highlight or merchandising, or the correct processing of a deposit across the entire network, and quickly check for errors and oversights by zone or location.
.Fine-tuned management of your real estate and commercial leases with our partner Leasup
Our application enables you to collect all information and documents on your entire real estate portfolio, while organizing reminders set notifications on legal events or work to follow.
Our partner Leasup‘s solution, entirely connected to Cerca, enables even finer management of your commercial leases.
Enter your data and Leasup takes care of calculating the actual rents and charges according to the indexation in force and the specific features of your contracts (increments, deductibles, allowances…) with immediate identification of billing errors.
Some examples and use cases:
- As a management controller, my invoices are checked quickly. I control the evolution of my rents thanks to automated calculations, and I check receipts and make provision for future charges.
- As a store owner, all my financial data is dematerialized. I have easy access to my KPIs and can quickly find all the contacts I need. My commercial leases benefit from continuous legal monitoring.
More info on www.leasup.com.
Increase your operational excellence without limits
Saving of 5 h per week
on audit and visit management
Réduction des coûts
de management réseau de 17 %
Twice faster resolution of non-quality points
