{"id":16812,"date":"2024-02-19T18:12:28","date_gmt":"2024-02-19T17:12:28","guid":{"rendered":"https:\/\/franchiseoncloud.fr\/?page_id=16812"},"modified":"2026-02-18T16:35:26","modified_gmt":"2026-02-18T15:35:26","slug":"suivi-animation","status":"publish","type":"page","link":"https:\/\/cerca.io\/en\/ops-tracking\/","title":{"rendered":"Boost operational performance in the field"},"content":{"rendered":"
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Double your operating performance <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Know your locations inside out. Give them the tools they need to perform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Operational excellence must be your priority <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Deploying your brand as close as possible to the consumer through multiple locations requires agility in communication with field teams, the formalization and distribution of your operational processes, and strong visibility into local business and feedback<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTake advantage of my 30-day free trial<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Liste\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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A complete repository of your locations for 360\u00b0 visibility in the field<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What if you finally had up-to-date and detailed information on each of your locations?<\/p>

Each head office department can collect all the relevant information about a location (legal, marketing, construction tracking, HR) in every format (photos, text, date, list, contact, etc.). You can build your own categories of useful fields and grant read and\/or write access to the user groups you choose<\/p>

Integrate all your catchment or exclusive areas<\/p>

You can also grant access to location managers to modify certain fields<\/p>

A powerful filtering system allows you to compare locations based on similar situations (city-center locations, less than a year old, offering specific services, etc.<\/p>

This repository can be connected with other external applications to automate updates of Google My Business pages, for example, as well as website pages or business CRMs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Dynamic, live information that powers action<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This repository powers your actions on key topics<\/p>

You can easily set reminders based on dates or entered information for the employees managing the files (lease date, construction follow-up, or certifications). You can automatically generate documents from data on locations or assigned employees and have them signed in one click with electronic signatures.<\/p>

You can pin all phone or written exchanges made by head office employees as well as events related to each field contact directly onto the location record, allowing you to measure your collective presence with managers and employees in daily contact with your customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Effective visits and audits to help us move forward together<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Say goodbye to paper audits and Excel files that are impossible to track and compare. You are unable to verify that your brand standards are being upheld with your customers. You are blind to the failure to meet your customer expectations. You cannot compile data to compare and analyze it.<\/p>

Adopt the methods that will guarantee your success and set you apart from your competitors.<\/p>

Schedule your visits and formalize your audits with an intuitive application that allows you to display a score, record photos, add private or public comments, link to the knowledge base, and set a mandatory visit frequency.<\/p>

Easily define action plans linked to your visits to quickly resolve the shortcomings identified in your location. Corrective actions are clearly assigned to field teams and head office teams, while maintaining perfect visibility of the expected deliverables.<\/p>

You are also able to easily continue the discussion with field managers beyond the initial findings, enabling real coaching, measurable progress over time, and helping them overperform.<\/p>

Easily analyze the summary of strengths and weaknesses of your field presence across different observed themes to prioritize your actions and deploy them effectively.<\/p>

Self-assessment audits enable field managers to take ownership of quality control points themselves, improve continuously, and manage their teams more effectively.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Fast management of operational requests in the field with the ticketing tool<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Employees in direct contact with your customers must be able to rely on a quick response to their requests or complaints: stock issues, delivery quality, product availability.<\/p>

You define request categories, which can be available for different users, and include all the necessary information for their automatic or manual assignment to the right contacts at headquarters.<\/p>

You define different statuses to visualize the progress of the request. You can interact and communicate internally or directly with the requester.<\/p>

Analysis tools then provide all the necessary summaries for the different stakeholders.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Project and field task management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Your projects deserve organized management. Deploying strategic plans across multiple locations, handling complex redevelopment projects in a specific area, or managing the logistics of launching a flagship product across the entire network requires effective tools.<\/p>

Also use the field task campaign feature, assigning it to the desired locations to easily collect images of a product display or merchandising, or to verify the proper execution of a directive across the entire network. Quickly check for errors and omissions by area or location.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tI would like a presentation of the establishments management module<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Increase your operational excellence without limits\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Save 5 hours per week
on managing audits and visits<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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17% reduction
in network management costs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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2x faster resolution of quality issues<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRequest my free trial<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Doublez la performance op\u00e9rationnelle Conna\u00eetre parfaitement vos implantations. Leur donner les outils pour performer. L’excellence op\u00e9rationnelle doit \u00eatre votre priorit\u00e9 Le d\u00e9ploiement de votre marque ou votre enseigne au plus pr\u00e8s du consommateur \u00e0 travers de nombreuses implantations exige de l’agilit\u00e9 dans vos \u00e9changes avec les \u00e9quipes terrains, la formalisation et la diffusion vos process op\u00e9rationnels et une grande visibilit\u00e9 du business local et des demandes remont\u00e9es. Je profite de 30 jours d’essai gratuit Un r\u00e9f\u00e9rentiel complet de vos implantations pour une visibilit\u00e9 360\u00b0 du terrain Et si vous disposiez d’une information enfin \u00e0 jour et d\u00e9taill\u00e9e sur chacune vos implantations ? Chaque d\u00e9partement du si\u00e8ge peut collecter toutes les informations utiles sur une implantation (juridique, marketing, suivi travaux, R.H) avec tous les formats (photos, texte, date, liste, contact\u2026). Vous construisez vos propres cat\u00e9gories de champs utiles et donner acc\u00e8s en lecture et\/ou \u00e9criture aux cat\u00e9gories d’utilisateurs que vous souhaitez. Int\u00e9grez toutes vos zones de chalandise ou d’exclusivit\u00e9. Vous pouvez \u00e9galement donner acc\u00e8s aux responsables d’implantations pour modifier certains champs. Un syst\u00e8me de filtre puissant vous permet de comparer des implantations \u00e0 partir de situations identiques (implantations en centre-ville, moins d’un an, proposant tel ou tel service\u2026). Ce r\u00e9f\u00e9rentiel peut \u00eatre connect\u00e9 avec d’autres applications ext\u00e9rieures pour automatiser la mise \u00e0 jour des pages Google My Business par exemple, des pages de sites, des CRM m\u00e9tiers. Je veux en savoir plus sur ce module Une information dynamique qui vit et alimente l’action Ce r\u00e9f\u00e9rentiel alimente votre action sur les sujets importants. Vous d\u00e9finissez facilement des rappels sur des dates ou des informations renseign\u00e9es en direction des collaborateurs en charge des dossiers (date de bail, suivi travaux ou certifications). Vous \u00e9ditez des documents automatiquement \u00e0 partir des donn\u00e9es sur les implantations ou les collaborateurs rattach\u00e9s et faites les signer en un clic avec la signature \u00e9lectronique. Vous \u00e9pinglez tous les \u00e9changes t\u00e9l\u00e9phoniques ou \u00e9crits que des collaborateurs du si\u00e8ge (nombre, contenu) et les \u00e9v\u00e8nements en lien avec chaque interlocuteur terrain sur la fiche implantation pour mesurer votre pr\u00e9sence collective au quotidien aupr\u00e8s des responsables et des collaborateurs au contact de vos clients. Je demande une d\u00e9mo Des visites et des audits enfin efficaces pour progresser ensemble Stop aux audits papiers et Excel impossibles \u00e0 suivre et \u00e0 comparer. Vous n’\u00eates pas en mesure de v\u00e9rifier que les standards de votre marque sont observ\u00e9s aupr\u00e8s de vos clients. Vous \u00eates aveugle au non-respect de la promesse client. Vous ne pouvez pas compiler la donn\u00e9e pour la comparer et l’analyser. Adoptez les m\u00e9thodes qui vont garantir votre succ\u00e8s et faire la diff\u00e9rence avec vos concurrents. Programmez vos visites et formalisez vos audits avec une application intuitive qui permette d’afficher un score, de consigner des photos, des commentaires priv\u00e9s ou publics, des liens vers la base de connaissance, et une fr\u00e9quence de visite obligatoire. D\u00e9finissez facilement des plans d’action en lien avec ses visites pour r\u00e9soudre rapidement les manquements constat\u00e9s de votre concept. Les actions correctives sont clairement affect\u00e9es aux \u00e9quipes terrain et \u00e9quipes si\u00e8ge en conservant une parfaite lisibilit\u00e9 des livrables attendues. Vous \u00eates \u00e9galement en mesure de poursuivre facilement la discussion avec les responsables terrain au-del\u00e0 du constat \u00e9tabli pour un vrai coaching, des progr\u00e8s mesurables sur la dur\u00e9e et leur permettre de sur-performer. Analysez facilement la synth\u00e8se des forces et des faiblesses de votre pr\u00e9sence terrain sur diff\u00e9rentes th\u00e9matiques observ\u00e9es pour prioriser vos actions et les d\u00e9ployer avec efficacit\u00e9. Les audits disponibles en auto-\u00e9valuation permettent aux responsables terrain de s’approprier eux-m\u00eames le contr\u00f4le des points de qualit\u00e9 pour s’am\u00e9liorer et manager eux-m\u00eames leurs \u00e9quipes. La gestion rapide des demandes op\u00e9rationnelles terrain avec l’outil de ticketing Les collaborateurs au contact de vos clients doivent compter sur un traitement rapide de leurs demandes ou r\u00e9clamations : probl\u00e8me de stock, de qualit\u00e9 livraison, de disponibilit\u00e9 produit. Vous d\u00e9finissez des cat\u00e9gories de demandes activables ou non par les diff\u00e9rents utilisateurs et int\u00e9grant toutes les informations n\u00e9cessaires pour leur affectation automatique ou manuel aux bons interlocuteurs du si\u00e8ge. Vous d\u00e9finissez diff\u00e9rents statuts pour visualiser le traitement de la demande. Vous interagissez et dialoguez en interne ou directement avec le demandeur. Des outils d’analyse viennent ensuite apporter toute la synth\u00e8se n\u00e9cessaire aux diff\u00e9rents intervenants. La gestion de projet et des t\u00e2ches terrain Vos projets m\u00e9ritent une gestion organis\u00e9e. D\u00e9ployez des plans strat\u00e9giques sur plusieurs implantations, des projets de r\u00e9am\u00e9nagement complexes sur une zone ou maitriser la logistique du lancement d’un nouveau produit phare sur l’ensemble du r\u00e9seau exige des outils efficaces. Utilisez \u00e9galement la fonction de campagne de t\u00e2che terrain que vous affectez aux implantations souhait\u00e9es pour collecter facilement l’image d’une mise en avant produit ou un merchandising, ou encore le bon traitement d’une consigne sur l’ensemble du r\u00e9seau et checkez rapidement les erreurs et les oublis par zone ou implantation. Je souhaite une pr\u00e9sentation du module Suivi Implantations La gestion fine de votre parc immobilier et des baux commerciaux avec notre partenaire Leasup Notre application vous permet de collecter toutes les informations et les documents sur l’ensemble de votre parc immobilier tout en organisant des rappels set des notifications sur les \u00e9v\u00e8nements juridiques ou travaux \u00e0 suivre. La solution de notre partenaire Leasup, enti\u00e8rement connect\u00e9e \u00e0 Cerca, permet une gestion encore plus fine de vos baux commerciaux. Saisissez vos donn\u00e9es et Leasup se charge de calculer les loyers et charges r\u00e9els selon l\u2019indexation en vigueur et les sp\u00e9cificit\u00e9s de vos contrats (paliers, franchises, abattements …) avec identification imm\u00e9diate des erreurs de facturation. Quelques exemples et cas d’usage : En tant que contr\u00f4leur de gestion, mes factures sont v\u00e9rifi\u00e9es rapidement. Je contr\u00f4le l’\u00e9volution de mes loyers gr\u00e2ce aux calculs automatis\u00e9s et je v\u00e9rifie les quittancements et provisionne mes charges \u00e0 venir. En tant que patron d’enseigne, l\u2019ensemble de mes donn\u00e9es financi\u00e8res est d\u00e9mat\u00e9rialis\u00e9. J’acc\u00e8de facilement \u00e0 mes KPI et je retrouve rapidement tous les contacts utiles. 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