{"id":13038,"date":"2021-05-06T17:27:10","date_gmt":"2021-05-06T15:27:10","guid":{"rendered":"https:\/\/franchiseoncloud.fr\/?p=13038"},"modified":"2025-11-13T11:34:47","modified_gmt":"2025-11-13T10:34:47","slug":"fonctionnalite-echange","status":"publish","type":"post","link":"https:\/\/cerca.io\/en\/exchange-functionality\/","title":{"rendered":"A feature you won't want to miss: \"Tracking exchanges\"."},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"13038\" class=\"elementor elementor-13038\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-73ddfd81 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"73ddfd81\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-74196ac8\" data-id=\"74196ac8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44f9aaa elementor-widget elementor-widget-image\" data-id=\"44f9aaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2049\" height=\"720\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-article_v2-4.png\" class=\"attachment-full size-full wp-image-21088\" alt=\"franchise management software\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-article_v2-4.png 2049w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-article_v2-4-300x105.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-article_v2-4-1024x360.png 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-article_v2-4-768x270.png 768w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-article_v2-4-1536x540.png 1536w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-article_v2-4-18x6.png 18w\" sizes=\"(max-width: 2049px) 100vw, 2049px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-744012d elementor-widget elementor-widget-text-editor\" data-id=\"744012d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Are you tired of jotting down your exchanges with your franchisees (calls, emails, meetings) on a scrap of paper that you won\u2019t be able to find minutes later? Do you struggle to track the frequency of contact between a franchisee and headquarters?<\/p><p class=\"translation-block\"><strong>Cerca, formerly Franchise On Cloud, makes your life easier with its new \u201cExchange Tracking\u201d feature<\/strong> available on your platform (and soon on the mobile app). Keep a record of the most important calls in less than 10 seconds for yourself\u2026 and all your colleagues.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b27156d elementor-widget elementor-widget-heading\" data-id=\"b27156d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">But how does it work?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e379cb8 elementor-widget elementor-widget-text-editor\" data-id=\"1e379cb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You just had a phone call and want a written record? Simply click on the first button at the top of your platform, the farthest to the left.<\/p><p><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/community.franchiseoncloud.fr\/extranet\/document\/get\/60936f024213495a0343f87a\" alt=\"Fonctionnalit\u00e9s - Emplacement bouton suivi des appels\" width=\"676\" height=\"116\" \/><\/p><p>Once this is done, a window will appear to log this new exchange.<\/p><p><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/community.franchiseoncloud.fr\/extranet\/document\/get\/6077fa24926300277808fe42\" alt=\"Fonctionnalit\u00e9s - Fiche de cr\u00e9ation d'un \u00e9change \" width=\"1747\" height=\"1240\" \/><\/p><p>To validate this record, simply enter the name of the location, the contact person, the date, and so on. Once the information is entered, click on \u201cCreate an exchange.\u201d<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/community.franchiseoncloud.fr\/extranet\/document\/get\/6093709bff5af44b8e0616f0\" alt=\"Fonctionnalit\u00e9s - Fiche de cr\u00e9ation d'un \u00e9change\" width=\"3094\" height=\"1440\" \/><\/p><p>The various exchanges will be recorded in the location's file. You will also be able to compare the calls from different locations using a summary chart.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/community.franchiseoncloud.fr\/extranet\/document\/get\/6077fab394c8033f76365804\" alt=\"Fonctionnalit\u00e9s Franchise On Cloud\" width=\"1747\" height=\"1240\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c5e6c4 elementor-widget elementor-widget-global elementor-global-20642 elementor-widget-image\" data-id=\"2c5e6c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/cerca.io\/en\/free-trial-foc-2\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2049\" height=\"720\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article.png\" class=\"elementor-animation-bob attachment-full size-full wp-image-20041\" alt=\"franchisor\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article.png 2049w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article-300x105.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article-1024x360.png 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article-768x270.png 768w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article-1536x540.png 1536w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article-18x6.png 18w\" sizes=\"(max-width: 2049px) 100vw, 2049px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-425d7b6 elementor-widget elementor-widget-heading\" data-id=\"425d7b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What does this feature bring you?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b73b8d elementor-widget elementor-widget-text-editor\" data-id=\"3b73b8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Better traceability<\/li><li>A graphical overview of all exchanges over a given period.<\/li><li>Transparency in communications<\/li><\/ul><p>Do you like this feature? Try it now!<\/p><p class=\"translation-block\">Also discover the <span style=\"text-decoration: underline;color: #1284e0\"><a style=\"color: #1284e0;text-decoration: underline\" href=\"https:\/\/cerca.io\/en\/le-fonctionnalite-challenge-disponible-sur-franchise-on-cloud\/\" target=\"_self\">Challenge feature<\/a><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b88f086 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"b88f086\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3e4c1f9\" data-id=\"3e4c1f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a50115 elementor-widget elementor-widget-heading\" data-id=\"2a50115\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">You may also be interested in these articles: <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c33def elementor-widget elementor-widget-global elementor-global-18806 elementor-widget-obfx-posts-grid\" data-id=\"6c33def\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"obfx-posts-grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"obfx-grid\"><div class=\"obfx-grid-container obfx-grid-mobile-1 obfx-grid-desktop-2\"><div class=\"obfx-grid-wrapper\"><article class=\"obfx-grid-col\"><div class=\"obfx-grid-col-image\" ><a href=\"https:\/\/cerca.io\/en\/6-missions-strategiques-d-une-tete-de-reseau-performante\/\" title=\"6 Strategic Missions That Define a High-Performing Network Leader\"><img loading=\"lazy\" decoding=\"async\" width=\"1746\" height=\"720\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2025\/11\/Le-role-strategique-de-la-tete-de-reseau-Minia-blog.png\" class=\"img-responsive wp-post-image\" alt=\"t\u00eate de r\u00e9seau\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2025\/11\/Le-role-strategique-de-la-tete-de-reseau-Minia-blog.png 1746w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/11\/Le-role-strategique-de-la-tete-de-reseau-Minia-blog-300x124.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/11\/Le-role-strategique-de-la-tete-de-reseau-Minia-blog-1024x422.png 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/11\/Le-role-strategique-de-la-tete-de-reseau-Minia-blog-768x317.png 768w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/11\/Le-role-strategique-de-la-tete-de-reseau-Minia-blog-1536x633.png 1536w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/11\/Le-role-strategique-de-la-tete-de-reseau-Minia-blog-18x7.png 18w\" sizes=\"(max-width: 1746px) 100vw, 1746px\" \/><\/a><\/div><div class=\"obfx-grid-col-content\">\t\t\t<h2 class=\"entry-title obfx-grid-title\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/cerca.io\/en\/6-missions-strategiques-d-une-tete-de-reseau-performante\/\" title=\"6 Strategic Missions That Define a High-Performing Network Leader\">\n\t\t\t\t\t6 Strategic Missions That Define a High-Performing Network Leader\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/h2>\n\t\t\t<\/div><\/article><\/div><div class=\"obfx-grid-wrapper\"><article class=\"obfx-grid-col\"><div class=\"obfx-grid-col-image\" ><a href=\"https:\/\/cerca.io\/en\/mobalpa-chooses-franchise-on-cloud\/\" title=\"MOBALPA choisit Cerca ex Franchise On Cloud\"><img loading=\"lazy\" decoding=\"async\" width=\"1747\" height=\"720\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2021\/01\/new-client-mobalpa-minia-1.png\" class=\"img-responsive wp-post-image\" alt=\"mobalpa cerca\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2021\/01\/new-client-mobalpa-minia-1.png 1747w, https:\/\/cerca.io\/wp-content\/uploads\/2021\/01\/new-client-mobalpa-minia-1-300x124.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2021\/01\/new-client-mobalpa-minia-1-1024x422.png 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2021\/01\/new-client-mobalpa-minia-1-768x317.png 768w, https:\/\/cerca.io\/wp-content\/uploads\/2021\/01\/new-client-mobalpa-minia-1-1536x633.png 1536w, https:\/\/cerca.io\/wp-content\/uploads\/2021\/01\/new-client-mobalpa-minia-1-18x7.png 18w\" sizes=\"(max-width: 1747px) 100vw, 1747px\" \/><\/a><\/div><div class=\"obfx-grid-col-content\">\t\t\t<h2 class=\"entry-title obfx-grid-title\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/cerca.io\/en\/mobalpa-chooses-franchise-on-cloud\/\" title=\"MOBALPA choisit Cerca ex Franchise On Cloud\">\n\t\t\t\t\tMOBALPA choisit Cerca ex Franchise On Cloud\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/h2>\n\t\t\t<\/div><\/article><\/div><\/div><!-- .obfx-grid-container --><\/div><!-- .obfx-grid -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Vous en avez assez\u00a0de noter vos \u00e9changes avec vos franchis\u00e9s (t\u00e9l\u00e9phoniques, mail, rendez-vous) sur un bout de papier que vous ne retrouverez plus dans les minutes qui suivent\u00a0? Vous n&rsquo;arrivez pas \u00e0 mesurer la fr\u00e9quence des contacts entre un franchis\u00e9 et le \u00ab\u00a0si\u00e8ge\u00a0\u00bb ? Cerca ex Franchise On Cloud vous facilite la vie avec sa nouvelle fonctionnalit\u00e9 \u00ab Suivi des \u00e9changes \u00bb disponible sur votre plateforme (et bient\u00f4t sur l&rsquo;application mobile). Conservez une trace des appels les plus importants en moins de 10 seconde pour vous\u2026 et tous vos coll\u00e8gues. Mais comment cela fonctionne ? Vous venez de passer un appel t\u00e9l\u00e9phonique et vous voulez avoir une trace \u00e9crite, il vous suffit de cliquer sur le premier\u00a0bouton\u00a0en haut de votre plateforme le plus \u00e0 gauche. Une fois que cela est fait, une fen\u00eatre apparaitra pour notifier ce nouvel\u00a0\u00e9change. Pour valider cette fiche, il suffit d\u2019indiquer le nom de l\u2019implantation, de l\u2019interlocuteur, la date\u2026 Une fois, les informations int\u00e9gr\u00e9es, cliquez sur \u00ab\u00a0cr\u00e9er un \u00e9change\u00a0\u00bb. Les diff\u00e9rents \u00e9changes seront repris dans la fiche de l\u2019implantation. Vous pourrez \u00e9galement comparer les appels des implantations \u00e0 l\u2019aide de graphique r\u00e9capitulatif. Que vous apporte cette fonctionnalit\u00e9 ? Une meilleure tra\u00e7abilit\u00e9 Un aper\u00e7u sous forme graphique de tous les \u00e9changes sur une p\u00e9riode donn\u00e9e. La transparence des communications La fonctionnalit\u00e9 vous plait ? Essayez-la d\u00e8s \u00e0 pr\u00e9sent ! D\u00e9couvrez \u00e9galement la fonctionnalit\u00e9 Challenge. Ces articles peuvent vous int\u00e9resser : Comment fid\u00e9liser ses franchis\u00e9s ? Cerca ex Franchise on Cloud &#8211; Retour sur notre ann\u00e9e 2022<\/p>","protected":false},"author":1,"featured_media":21089,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[63,103],"tags":[139],"class_list":["post-13038","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-fonctionnalites","tag-fr"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/posts\/13038","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/comments?post=13038"}],"version-history":[{"count":31,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/posts\/13038\/revisions"}],"predecessor-version":[{"id":21102,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/posts\/13038\/revisions\/21102"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/media\/21089"}],"wp:attachment":[{"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/media?parent=13038"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/categories?post=13038"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/tags?post=13038"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}