{"id":13038,"date":"2021-05-06T17:27:10","date_gmt":"2021-05-06T15:27:10","guid":{"rendered":"https:\/\/franchiseoncloud.fr\/?p=13038"},"modified":"2025-11-13T11:34:47","modified_gmt":"2025-11-13T10:34:47","slug":"fonctionnalite-echange","status":"publish","type":"post","link":"https:\/\/cerca.io\/en\/exchange-functionality\/","title":{"rendered":"A feature you won't want to miss: \"Tracking exchanges\"."},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"13038\" class=\"elementor elementor-13038\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-73ddfd81 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"73ddfd81\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-74196ac8\" data-id=\"74196ac8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44f9aaa elementor-widget elementor-widget-image\" data-id=\"44f9aaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2049\" height=\"720\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-article_v2-4.png\" class=\"attachment-full size-full wp-image-21088\" alt=\"franchise management software\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-article_v2-4.png 2049w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-article_v2-4-300x105.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-article_v2-4-1024x360.png 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-article_v2-4-768x270.png 768w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-article_v2-4-1536x540.png 1536w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-article_v2-4-18x6.png 18w\" sizes=\"(max-width: 2049px) 100vw, 2049px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-744012d elementor-widget elementor-widget-text-editor\" data-id=\"744012d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Are you tired of jotting down your exchanges with your franchisees (calls, emails, meetings) on a scrap of paper that you won\u2019t be able to find minutes later? Do you struggle to track the frequency of contact between a franchisee and headquarters?<\/p><p class=\"translation-block\"><strong>Cerca, formerly Franchise On Cloud, makes your life easier with its new \u201cExchange Tracking\u201d feature<\/strong> available on your platform (and soon on the mobile app). Keep a record of the most important calls in less than 10 seconds for yourself\u2026 and all your colleagues.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b27156d elementor-widget elementor-widget-heading\" data-id=\"b27156d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">But how does it work?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e379cb8 elementor-widget elementor-widget-text-editor\" data-id=\"1e379cb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You just had a phone call and want a written record? Simply click on the first button at the top of your platform, the farthest to the left.<\/p><p><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/community.franchiseoncloud.fr\/extranet\/document\/get\/60936f024213495a0343f87a\" alt=\"Fonctionnalit\u00e9s - Emplacement bouton suivi des appels\" width=\"676\" height=\"116\" \/><\/p><p>Once this is done, a window will appear to log this new exchange.<\/p><p><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/community.franchiseoncloud.fr\/extranet\/document\/get\/6077fa24926300277808fe42\" alt=\"Fonctionnalit\u00e9s - Fiche de cr\u00e9ation d'un \u00e9change \" width=\"1747\" height=\"1240\" \/><\/p><p>To validate this record, simply enter the name of the location, the contact person, the date, and so on. Once the information is entered, click on \u201cCreate an exchange.\u201d<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/community.franchiseoncloud.fr\/extranet\/document\/get\/6093709bff5af44b8e0616f0\" alt=\"Fonctionnalit\u00e9s - Fiche de cr\u00e9ation d'un \u00e9change\" width=\"3094\" height=\"1440\" \/><\/p><p>The various exchanges will be recorded in the location's file. You will also be able to compare the calls from different locations using a summary chart.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/community.franchiseoncloud.fr\/extranet\/document\/get\/6077fab394c8033f76365804\" alt=\"Fonctionnalit\u00e9s Franchise On Cloud\" width=\"1747\" height=\"1240\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c5e6c4 elementor-widget elementor-widget-global elementor-global-20642 elementor-widget-image\" data-id=\"2c5e6c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/cerca.io\/en\/free-trial-foc-2\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2049\" height=\"720\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article.png\" class=\"elementor-animation-bob attachment-full size-full wp-image-20041\" alt=\"franchisor\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article.png 2049w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article-300x105.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article-1024x360.png 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article-768x270.png 768w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article-1536x540.png 1536w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article-18x6.png 18w\" sizes=\"(max-width: 2049px) 100vw, 2049px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-425d7b6 elementor-widget elementor-widget-heading\" data-id=\"425d7b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What does this feature bring you?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b73b8d elementor-widget elementor-widget-text-editor\" data-id=\"3b73b8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Better traceability<\/li><li>A graphical overview of all exchanges over a given period.<\/li><li>Transparency in communications<\/li><\/ul><p>Do you like this feature? Try it now!<\/p><p class=\"translation-block\">Also discover the <span style=\"text-decoration: underline;color: #1284e0\"><a style=\"color: #1284e0;text-decoration: underline\" href=\"https:\/\/cerca.io\/en\/le-fonctionnalite-challenge-disponible-sur-franchise-on-cloud\/\" target=\"_self\">Challenge feature<\/a><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b88f086 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"b88f086\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3e4c1f9\" data-id=\"3e4c1f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a50115 elementor-widget elementor-widget-heading\" data-id=\"2a50115\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">You may also be interested in these articles: <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c33def elementor-widget elementor-widget-global elementor-global-18806 elementor-widget-obfx-posts-grid\" data-id=\"6c33def\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"obfx-posts-grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"obfx-grid\"><div class=\"obfx-grid-container obfx-grid-mobile-1 obfx-grid-desktop-2\"><div class=\"obfx-grid-wrapper\"><article class=\"obfx-grid-col\"><div class=\"obfx-grid-col-image\" ><a href=\"https:\/\/cerca.io\/en\/model-visit-reports-franchise-animation\/\" title=\"A new, even more comprehensive inspection report template\"><img loading=\"lazy\" decoding=\"async\" width=\"1747\" height=\"720\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2019\/07\/new-rapports-de-visite-minia.png\" class=\"img-responsive wp-post-image\" alt=\"new-rapports-de-visite-minia\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2019\/07\/new-rapports-de-visite-minia.png 1747w, https:\/\/cerca.io\/wp-content\/uploads\/2019\/07\/new-rapports-de-visite-minia-300x124.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2019\/07\/new-rapports-de-visite-minia-1024x422.png 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2019\/07\/new-rapports-de-visite-minia-768x317.png 768w, https:\/\/cerca.io\/wp-content\/uploads\/2019\/07\/new-rapports-de-visite-minia-1536x633.png 1536w, https:\/\/cerca.io\/wp-content\/uploads\/2019\/07\/new-rapports-de-visite-minia-18x7.png 18w\" sizes=\"(max-width: 1747px) 100vw, 1747px\" \/><\/a><\/div><div class=\"obfx-grid-col-content\">\t\t\t<h2 class=\"entry-title obfx-grid-title\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/cerca.io\/en\/model-visit-reports-franchise-animation\/\" title=\"A new, even more comprehensive inspection report template\">\n\t\t\t\t\tA new, even more comprehensive inspection report template\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/h2>\n\t\t\t<\/div><\/article><\/div><div class=\"obfx-grid-wrapper\"><article class=\"obfx-grid-col\"><div class=\"obfx-grid-col-image\" ><a href=\"https:\/\/cerca.io\/en\/eight-new-brands\/\" title=\"Cerca ex Franchise On Cloud welcomes eight new brands!\"><img loading=\"lazy\" decoding=\"async\" width=\"1747\" height=\"720\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2021\/07\/new-clients-juil-2021-minia.png\" class=\"img-responsive wp-post-image\" alt=\"Revolution Search\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2021\/07\/new-clients-juil-2021-minia.png 1747w, https:\/\/cerca.io\/wp-content\/uploads\/2021\/07\/new-clients-juil-2021-minia-300x124.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2021\/07\/new-clients-juil-2021-minia-1024x422.png 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2021\/07\/new-clients-juil-2021-minia-768x317.png 768w, https:\/\/cerca.io\/wp-content\/uploads\/2021\/07\/new-clients-juil-2021-minia-1536x633.png 1536w, https:\/\/cerca.io\/wp-content\/uploads\/2021\/07\/new-clients-juil-2021-minia-18x7.png 18w\" sizes=\"(max-width: 1747px) 100vw, 1747px\" \/><\/a><\/div><div class=\"obfx-grid-col-content\">\t\t\t<h2 class=\"entry-title obfx-grid-title\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/cerca.io\/en\/eight-new-brands\/\" title=\"Cerca ex Franchise On Cloud welcomes eight new brands!\">\n\t\t\t\t\tCerca ex Franchise On Cloud welcomes eight new brands!\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/h2>\n\t\t\t<\/div><\/article><\/div><\/div><!-- .obfx-grid-container --><\/div><!-- .obfx-grid -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Tired of jotting down your interactions with your franchisees (phone calls, emails, meetings) on a slip of paper that you'll lose within minutes? Do you struggle to measure the frequency of contacts between a franchisee and headquarters? Cerca ex Franchise On Cloud makes your life easier with its new \"Interaction Tracking\" feature, available on your platform (and soon on the mobile app). Keep a record of the most important calls in under 10 seconds for yourself... and all your colleagues. But how does it work? You've just finished a phone call and want a written record; simply click the first button on your platform, on the far left. Once you've done that, a window will appear to log this new interaction. To validate this entry, just enter the location name, the contact person, the date... Once the information is entered, click \"create interaction.\" The different interactions will be listed on the location's file. You can also compare the calls from different locations using a summary graph. What does this feature offer you? Better traceability A graphical overview of all interactions over a given period. Communication transparency Do you like this feature? Try it now! Also, discover the Challenge feature. These articles might interest you: How to retain your franchisees? Cerca ex Franchise on Cloud \u2013 A look back at our 2022<\/p>","protected":false},"author":1,"featured_media":21089,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[63,103],"tags":[139],"class_list":["post-13038","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-fonctionnalites","tag-fr"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/posts\/13038","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/comments?post=13038"}],"version-history":[{"count":31,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/posts\/13038\/revisions"}],"predecessor-version":[{"id":21102,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/posts\/13038\/revisions\/21102"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/media\/21089"}],"wp:attachment":[{"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/media?parent=13038"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/categories?post=13038"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/tags?post=13038"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}