{"id":16246,"date":"2023-09-26T15:29:13","date_gmt":"2023-09-26T13:29:13","guid":{"rendered":"https:\/\/franchiseoncloud.fr\/?p=16246"},"modified":"2025-11-13T11:25:53","modified_gmt":"2025-11-13T10:25:53","slug":"simplifiez-gestion-tickets-demandes","status":"publish","type":"post","link":"https:\/\/cerca.io\/en\/simplify-request-ticket-management\/","title":{"rendered":"5 new features to simplify your request management with our ticket module"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"tickets\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Enhance your network\u2019s customer service management. \ud83c\udf1f\nDiscover the latest updates to our integrated ticketing module:\u00a0<\/strong><\/p>

\u2728 Create response templates in a snap
\ud83d\udccc Filter your tickets by manager
\ud83d\udcca Export your data with flexibility
\ud83d\uddc2\ufe0f Stay organized, eliminate delays
\ud83d\udd0d Add details to your tickets discreetly<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Create templates in the blink of an eye<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Save time: Create and use your own response templates<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Reply to frequent requests in just a few clicks and provide consistent, personalized answers.\nThis smart automation saves you valuable time, allowing you to focus on more strategic tasks and foster the growth of your network.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Filter your tickets by presenter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Easily manage the tickets allocated to each presenter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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With these filters, optimize the distribution of your tickets and enhance the efficiency of your customer support across your franchise network.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Stay organized, eliminate delays<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Stay organized and avoid delays<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Keep full control over critical deadlines.\nIf the due date matches the current day, it appears in orange so you never miss a deadline.\nTasks with overdue dates are displayed in bright red.\nThese small improvements help you act faster and ensure optimal responsiveness.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Export your data flexibly<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Export forms or tickets according to your needs, with total flexibility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Discover our new export-by-category feature!\nEasily select a specific category in the filters, then click \u201c\ud83d\udce5 Export\u201d to quickly retrieve the relevant data.<\/p>

Prefer a complete overview? No problem!\nSimply leave the category unselected to export all tickets, regardless of their type.\nSave time, optimize your organization, and simplify your data analysis with this new feature!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Provide details discreetly<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Clarifying a request without informing the requester<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Responses to \u201chidden questions\u201d are not visible to the requester.\nThey allow you to communicate more efficiently internally.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tI want a demo!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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You may also be interested in these articles: <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"KPI<\/div>\n\t\t<\/a>\n\t\t\t\t
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Am\u00e9liorez la gestion du service client de votre r\u00e9seau. \ud83c\udf1f D\u00e9couvrez les derni\u00e8res mises \u00e0 jour de notre module tickets int\u00e9gr\u00e9 :\u00a0 \u2728 Cr\u00e9ez des mod\u00e8les de r\u00e9ponse en un clin d’\u0153il\ud83d\udccc Filtrez vos tickets par animateur\ud83d\udcca Exportez vos donn\u00e9es avec flexibilit\u00e9\ud83d\uddc2\ufe0f Restez organis\u00e9, \u00e9liminez les retards\ud83d\udd0d Apportez des pr\u00e9cisions \u00e0 vos tickets en toute discr\u00e9tion Cr\u00e9ez des mod\u00e8les en un clin d’\u0153il Gagnez du temps : Cr\u00e9ez et utilisez vos mod\u00e8les de r\u00e9ponse R\u00e9pondez-en quelques clics \u00e0 des requ\u00eates fr\u00e9quentes et fournissez des r\u00e9ponses coh\u00e9rentes et personnalis\u00e9es. Cette automatisation intelligente vous lib\u00e8re un temps pr\u00e9cieux. Ainsi, vous pouvez vous concentrer sur des t\u00e2ches plus strat\u00e9giques et favorisez le d\u00e9veloppement de votre r\u00e9seau. Filtrez vos tickets par animateur G\u00e9rez facilement les tickets attribu\u00e9s \u00e0 chaque animateur Avec ces filtres, optimisez la r\u00e9partition de vos tickets et renforcez l’efficacit\u00e9 de votre support client au sein de votre r\u00e9seau de franchise. Restez organis\u00e9, \u00e9liminez les retards Restez organis\u00e9 et \u00e9vitez les retards Gardez un contr\u00f4le absolu sur les \u00e9ch\u00e9ances critiques. Si la date limite correspond \u00e0 la date du jour, celle-ci appara\u00eet en orange pour que vous ne manquiez jamais une \u00e9ch\u00e9ance. Les t\u00e2ches dont la date limite est d\u00e9pass\u00e9e s’affichent en rouge vif. Ces petits changements vous permettent d’agir toujours plus rapidement et de garantir une r\u00e9activit\u00e9 optimale.\u00a0 Exportez vos donn\u00e9es avec flexibilit\u00e9 Exportez les formulaires ou les tickets selon vos besoins, avec une flexibilit\u00e9 totale D\u00e9couvrez notre nouvelle fonctionnalit\u00e9 d’exportation par cat\u00e9gorie ! Choisissez facilement une cat\u00e9gorie sp\u00e9cifique dans les filtres, puis cliquez sur \u00ab\u00a0\ud83d\udce5 Exporter\u00a0\u00bb pour obtenir rapidement les donn\u00e9es pertinentes. Vous pr\u00e9f\u00e9rez une vue d’ensemble compl\u00e8te ? Aucun probl\u00e8me ! Ne s\u00e9lectionnez aucune cat\u00e9gorie pour exporter tous les tickets, ind\u00e9pendamment de leur cat\u00e9gorie. Gagnez du temps, optimisez votre organisation et facilitez l’analyse de vos donn\u00e9es avec cette nouvelle fonctionnalit\u00e9 ! Apportez des pr\u00e9cisions en toute discr\u00e9tion Apporter des pr\u00e9cisions \u00e0 une demande sans en informer le demandeur Les r\u00e9ponses aux \u201cquestions cach\u00e9es\u201d ne sont pas visibles par le demandeur. Elles vous permettent de communiquer plus rapidement en interne. Je veux une d\u00e9mo ! Ces articles peuvent vous int\u00e9resser :<\/p>","protected":false},"author":1,"featured_media":19813,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[103],"tags":[140,141,139],"class_list":["post-16246","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fonctionnalites","tag-en","tag-es","tag-fr"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/posts\/16246","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/comments?post=16246"}],"version-history":[{"count":75,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/posts\/16246\/revisions"}],"predecessor-version":[{"id":20556,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/posts\/16246\/revisions\/20556"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/media\/19813"}],"wp:attachment":[{"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/media?parent=16246"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/categories?post=16246"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/tags?post=16246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}