{"id":16246,"date":"2023-09-26T15:29:13","date_gmt":"2023-09-26T13:29:13","guid":{"rendered":"https:\/\/franchiseoncloud.fr\/?p=16246"},"modified":"2025-11-13T11:25:53","modified_gmt":"2025-11-13T10:25:53","slug":"simplify-request-ticket-management","status":"publish","type":"post","link":"https:\/\/cerca.io\/en\/simplifiez-gestion-tickets-demandes\/","title":{"rendered":"5 new features to simplify your request management with our ticket module"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"16246\" class=\"elementor elementor-16246\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f684baf elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"f684baf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-49a9076\" data-id=\"49a9076\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c94aa7e elementor-widget elementor-widget-image\" data-id=\"c94aa7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2049\" height=\"720\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-10.png\" class=\"attachment-full size-full wp-image-19812\" alt=\"tickets\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-10.png 2049w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-10-300x105.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-10-1024x360.png 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-10-768x270.png 768w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-10-1536x540.png 1536w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ENG_Visuel-10-18x6.png 18w\" sizes=\"(max-width: 2049px) 100vw, 2049px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a4e4b40 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"a4e4b40\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5b28d97\" data-id=\"5b28d97\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b1d9473 elementor-widget elementor-widget-text-editor\" data-id=\"b1d9473\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Enhance your network\u2019s customer service management. \ud83c\udf1f\nDiscover the latest updates to our integrated ticketing module:\u00a0<\/strong><\/p><p>\u2728 Create response templates in a snap<br \/>\ud83d\udccc Filter your tickets by manager<br \/>\ud83d\udcca Export your data with flexibility<br \/>\ud83d\uddc2\ufe0f Stay organized, eliminate delays<br \/>\ud83d\udd0d Add details to your tickets discreetly<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4435816 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"4435816\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-02f5a11\" data-id=\"02f5a11\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30fc24c elementor-widget elementor-widget-heading\" data-id=\"30fc24c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Create templates in the blink of an eye<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a82bf2 elementor-widget elementor-widget-heading\" data-id=\"0a82bf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Save time: Create and use your own response templates<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7623c11 elementor-widget elementor-widget-text-editor\" data-id=\"7623c11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Reply to frequent requests in just a few clicks and provide consistent, personalized answers.\nThis smart automation saves you valuable time, allowing you to focus on more strategic tasks and foster the growth of your network.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bcbc5f elementor-widget elementor-widget-image\" data-id=\"6bcbc5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"165\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_modele-reponse-2-1.png\" class=\"attachment-large size-large wp-image-16251\" alt=\"tickets\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_modele-reponse-2-1.png 675w, https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_modele-reponse-2-1-300x77.png 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-513b4c2\" data-id=\"513b4c2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-87dbebd elementor-widget elementor-widget-image\" data-id=\"87dbebd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"405\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_modele-reponse-2.png\" class=\"attachment-large size-large wp-image-16249\" alt=\"tickets\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_modele-reponse-2.png 895w, https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_modele-reponse-2-300x190.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_modele-reponse-2-768x486.png 768w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9b109af elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"9b109af\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-de27f58\" data-id=\"de27f58\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b78b73 elementor-widget elementor-widget-image\" data-id=\"5b78b73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1251\" height=\"501\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_modele-reponse-1.png\" class=\"attachment-full size-full wp-image-16250\" alt=\"\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_modele-reponse-1.png 1251w, https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_modele-reponse-1-300x120.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_modele-reponse-1-1024x410.png 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_modele-reponse-1-768x308.png 768w\" sizes=\"(max-width: 1251px) 100vw, 1251px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6b0d401 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"6b0d401\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-869df87\" data-id=\"869df87\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9a1da7b elementor-widget elementor-widget-heading\" data-id=\"9a1da7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Filter your tickets by presenter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4d36d1 elementor-widget elementor-widget-heading\" data-id=\"d4d36d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Easily manage the tickets allocated to each presenter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce6bc3a elementor-widget elementor-widget-text-editor\" data-id=\"ce6bc3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">With these filters, optimize the distribution of your tickets and enhance the efficiency of your customer support across your franchise network.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b06236 elementor-widget elementor-widget-image\" data-id=\"5b06236\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1667\" height=\"421\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_filtre-anim.png\" class=\"attachment-full size-full wp-image-16252\" alt=\"free trial\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_filtre-anim.png 1667w, https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_filtre-anim-300x76.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_filtre-anim-1024x259.png 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_filtre-anim-768x194.png 768w, https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_filtre-anim-1536x388.png 1536w\" sizes=\"(max-width: 1667px) 100vw, 1667px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8681734 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"8681734\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3c52c18\" data-id=\"3c52c18\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-88a1702 elementor-widget elementor-widget-heading\" data-id=\"88a1702\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Stay organized, eliminate delays<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51f6eed elementor-widget elementor-widget-heading\" data-id=\"51f6eed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Stay organized and avoid delays<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c83fa8 elementor-widget elementor-widget-text-editor\" data-id=\"6c83fa8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Keep full control over critical deadlines.\nIf the due date matches the current day, it appears in orange so you never miss a deadline.\nTasks with overdue dates are displayed in bright red.\nThese small improvements help you act faster and ensure optimal responsiveness.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1616073 elementor-widget elementor-widget-image\" data-id=\"1616073\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1663\" height=\"213\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantations_tickets_indication-deadline.png\" class=\"attachment-full size-full wp-image-16262\" alt=\"\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantations_tickets_indication-deadline.png 1663w, https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantations_tickets_indication-deadline-300x38.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantations_tickets_indication-deadline-1024x131.png 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantations_tickets_indication-deadline-768x98.png 768w, https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantations_tickets_indication-deadline-1536x197.png 1536w\" sizes=\"(max-width: 1663px) 100vw, 1663px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-52e9436 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"52e9436\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-26db205\" data-id=\"26db205\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aaec037 elementor-widget-divider--view-line_icon elementor-view-default elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"aaec037\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon elementor-divider__element\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-file-export\"><\/i><\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a9e4a99 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"a9e4a99\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3a400db\" data-id=\"3a400db\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ed03d3 elementor-widget elementor-widget-heading\" data-id=\"3ed03d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Export your data flexibly<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2ace1a elementor-widget elementor-widget-heading\" data-id=\"d2ace1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Export forms or tickets according to your needs, with total flexibility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf34bca elementor-widget elementor-widget-text-editor\" data-id=\"bf34bca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Discover our new export-by-category feature!\nEasily select a specific category in the filters, then click \u201c\ud83d\udce5 Export\u201d to quickly retrieve the relevant data.<\/p><p>Prefer a complete overview? No problem!\nSimply leave the category unselected to export all tickets, regardless of their type.\nSave time, optimize your organization, and simplify your data analysis with this new feature!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcd8c36 elementor-widget elementor-widget-image\" data-id=\"dcd8c36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1666\" height=\"426\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_export-categorie-ticket.png\" class=\"attachment-full size-full wp-image-16266\" alt=\"tickets\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_export-categorie-ticket.png 1666w, https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_export-categorie-ticket-300x77.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_export-categorie-ticket-1024x262.png 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_export-categorie-ticket-768x196.png 768w, https:\/\/cerca.io\/wp-content\/uploads\/2023\/07\/suivi-implantation_tickets_export-categorie-ticket-1536x393.png 1536w\" sizes=\"(max-width: 1666px) 100vw, 1666px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0ef8b9a elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"0ef8b9a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-212a3cc\" data-id=\"212a3cc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-734fd1b elementor-widget-divider--view-line_icon elementor-view-default elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"734fd1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon elementor-divider__element\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-eye-slash\"><\/i><\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-82829f5 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"82829f5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-43272e6\" data-id=\"43272e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65f5fab elementor-widget elementor-widget-heading\" data-id=\"65f5fab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Provide details discreetly<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a96855 elementor-widget elementor-widget-heading\" data-id=\"8a96855\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Clarifying a request without informing the requester<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-969a2af elementor-widget elementor-widget-text-editor\" data-id=\"969a2af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Responses to \u201chidden questions\u201d are not visible to the requester.\nThey allow you to communicate more efficiently internally.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dbfa68 elementor-widget elementor-widget-image\" data-id=\"5dbfa68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1012\" height=\"547\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2023\/08\/suivi-implantation_tickets_question-chachee.png\" class=\"attachment-full size-full wp-image-16381\" alt=\"tickets\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2023\/08\/suivi-implantation_tickets_question-chachee.png 1012w, https:\/\/cerca.io\/wp-content\/uploads\/2023\/08\/suivi-implantation_tickets_question-chachee-300x162.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2023\/08\/suivi-implantation_tickets_question-chachee-768x415.png 768w\" sizes=\"(max-width: 1012px) 100vw, 1012px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3768401 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"3768401\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d15fb0\" data-id=\"6d15fb0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b35cb54 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"b35cb54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-bob\" href=\"https:\/\/cerca.io\/en\/essai-gratuit-foc\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">I want a demo!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-969992c elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"969992c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1d820e3d\" data-id=\"1d820e3d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d9267c7 elementor-widget elementor-widget-heading\" data-id=\"3d9267c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">You may also be interested in these articles: <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-505f40db elementor-grid-2 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"505f40db\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;2&quot;,&quot;classic_masonry&quot;:&quot;yes&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-26490 post type-post status-publish format-standard has-post-thumbnail hentry category-non-classe-fr tag-en tag-es tag-fr\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/cerca.io\/en\/former-equipes-ia-adoption\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"1746\" height=\"720\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2026\/10\/Miniature-Blog-formation-IA.jpg\" class=\"attachment-full size-full wp-image-26495\" alt=\"\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2026\/10\/Miniature-Blog-formation-IA.jpg 1746w, https:\/\/cerca.io\/wp-content\/uploads\/2026\/10\/Miniature-Blog-formation-IA-300x124.jpg 300w, https:\/\/cerca.io\/wp-content\/uploads\/2026\/10\/Miniature-Blog-formation-IA-1024x422.jpg 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2026\/10\/Miniature-Blog-formation-IA-768x317.jpg 768w, https:\/\/cerca.io\/wp-content\/uploads\/2026\/10\/Miniature-Blog-formation-IA-1536x633.jpg 1536w, https:\/\/cerca.io\/wp-content\/uploads\/2026\/10\/Miniature-Blog-formation-IA-18x7.jpg 18w\" sizes=\"(max-width: 1746px) 100vw, 1746px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-24874 post type-post status-publish format-standard has-post-thumbnail hentry category-non-classe-fr tag-en tag-es tag-fr\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/cerca.io\/en\/realigner-reseau-retail-apres-ete\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"1746\" height=\"720\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2026\/09\/Miniature-Blog-Realigner.jpg\" class=\"attachment-full size-full wp-image-24876\" alt=\"\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2026\/09\/Miniature-Blog-Realigner.jpg 1746w, https:\/\/cerca.io\/wp-content\/uploads\/2026\/09\/Miniature-Blog-Realigner-300x124.jpg 300w, https:\/\/cerca.io\/wp-content\/uploads\/2026\/09\/Miniature-Blog-Realigner-1024x422.jpg 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2026\/09\/Miniature-Blog-Realigner-768x317.jpg 768w, https:\/\/cerca.io\/wp-content\/uploads\/2026\/09\/Miniature-Blog-Realigner-1536x633.jpg 1536w, https:\/\/cerca.io\/wp-content\/uploads\/2026\/09\/Miniature-Blog-Realigner-18x7.jpg 18w\" sizes=\"(max-width: 1746px) 100vw, 1746px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Improve customer service management across your network. \ud83c\udf1f Check out the latest updates to our built-in ticketing module:  \u2728 Create response templates in a flash\ud83d\udccc Filter your tickets by moderator\ud83d\udcca Export your data with flexibility\ud83d\uddc2\ufe0f Stay organized, eliminate delays\ud83d\udd0d Add details to your tickets discreetly Create templates in a flash Save time: Create and use your response templates. Respond to frequent inquiries with just a few clicks and provide consistent, personalized answers. This smart automation frees up valuable time, allowing you to focus on more strategic tasks and help your network grow. Filter your tickets by franchisee Easily manage tickets assigned to each franchisee With these filters, optimize ticket distribution and boost the efficiency of your customer support within your franchise network. Stay organized, eliminate delays Stay organized and avoid delays Maintain complete control over critical deadlines. If the deadline is today\u2019s date, it appears in orange so you never miss a deadline. Tasks with overdue deadlines are displayed in bright red. These small changes allow you to act even faster and ensure optimal responsiveness.\u00a0 Export your data flexibly Export forms or tickets as needed, with total flexibility. Check out our new export-by-category feature! Easily select a specific category in the filters, then click \u00ab\ud83d\udce5 Export\u00bb to quickly retrieve the relevant data. Prefer a complete overview? No problem! Don\u2019t select any category to export all tickets, regardless of their category. Save time, streamline your organization, and make it easier to analyze your data with this new feature! Provide details discreetly\u2014clarify a request without notifying the requester. Responses to \u201chidden questions\u201d aren\u2019t visible to the requester. This allows you to communicate more quickly internally. I want a demo! You might also be interested in these articles:<\/p>","protected":false},"author":1,"featured_media":19813,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[103],"tags":[140,141,139],"class_list":["post-16246","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fonctionnalites","tag-en","tag-es","tag-fr"],"_links":{"self":[{"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/posts\/16246","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/comments?post=16246"}],"version-history":[{"count":75,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/posts\/16246\/revisions"}],"predecessor-version":[{"id":20556,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/posts\/16246\/revisions\/20556"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/media\/19813"}],"wp:attachment":[{"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/media?parent=16246"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/categories?post=16246"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/tags?post=16246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}