{"id":24743,"date":"2026-08-21T11:47:38","date_gmt":"2026-08-21T09:47:38","guid":{"rendered":"https:\/\/cerca.io\/?p=24743"},"modified":"2026-08-21T15:23:45","modified_gmt":"2026-08-21T13:23:45","slug":"store-corrective-action-tracking","status":"publish","type":"post","link":"https:\/\/cerca.io\/en\/suivi-des-actions-correctives-magasins\/","title":{"rendered":"How to automate the tracking of corrective actions?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"24743\" class=\"elementor elementor-24743\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e1ad34f elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"e1ad34f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0941b00\" data-id=\"0941b00\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b88489f elementor-widget elementor-widget-image\" data-id=\"b88489f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2049\" height=\"720\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2026\/08\/Article.png\" class=\"attachment-full size-full wp-image-24756\" alt=\"tracking of corrective actions\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2026\/08\/Article.png 2049w, https:\/\/cerca.io\/wp-content\/uploads\/2026\/08\/Article-300x105.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2026\/08\/Article-1024x360.png 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2026\/08\/Article-768x270.png 768w, https:\/\/cerca.io\/wp-content\/uploads\/2026\/08\/Article-1536x540.png 1536w, https:\/\/cerca.io\/wp-content\/uploads\/2026\/08\/Article-18x6.png 18w\" sizes=\"(max-width: 2049px) 100vw, 2049px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-186d50e elementor-widget elementor-widget-heading\" data-id=\"186d50e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">How to automate the tracking of corrective actions in a store network?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69cbe41 elementor-widget elementor-widget-text-editor\" data-id=\"69cbe41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-key=\"S0MMn\" data-pm-slice=\"1 1 []\">A poorly deployed commercial operation, an unmet presentation standard, an incomplete checklist...<\/p><p data-key=\"I3bx4\"><b>Identifying a gap is not enough to correct it.<\/b><\/p><p data-key=\"G7T5y\">If the information stays in a report or a dashboard, the store manager may not know what needs to be fixed, by when, or with what level of priority. The problem then risks reappearing only at the next visit.<\/p><p data-key=\"WPq8h\" data-pm-slice=\"1 3 []\">To automate the tracking of corrective actions in a store network, you need to proceed in three steps:<\/p><ol data-key=\"ulSUD\"><li data-key=\"1iWgB\"><p data-key=\"L7MEK\"><strong>define the rules before automating; ;<\/strong><\/p><\/li><li data-key=\"hG2kC\"><p data-key=\"OzzBv\"><strong>automate the transition from finding to resolution; ;<\/strong><\/p><\/li><li data-key=\"ji0uW\"><p data-key=\"Rj25B\"><strong>leveraging results across the network.<\/strong><\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28fa958 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"28fa958\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-bob\" href=\"https:\/\/cerca.io\/en\/ops-tracking\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Drive corrective actions<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-087d197 elementor-widget elementor-widget-heading\" data-id=\"087d197\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Define the rules before automating<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6494d20 elementor-widget elementor-widget-text-editor\" data-id=\"6494d20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-key=\"20dsi\" data-pm-slice=\"1 1 []\">Automation can only effectively apply rules that are already clearly defined.<\/p><p data-key=\"j8vTz\">Before creating alerts, assigning actions, or scheduling reminders, headquarters must specify what teams need to check, what constitutes a discrepancy, and how it should be corrected.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4056e31 elementor-widget elementor-widget-heading\" data-id=\"4056e31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Specify what the teams must check<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a621a4 elementor-widget elementor-widget-text-editor\" data-id=\"0a621a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-key=\"RA4lY\" data-pm-slice=\"1 1 []\">Each control point must answer several questions:<\/p><ul class=\"list-el\" data-key=\"ILdLI\"><li data-key=\"Sa6y8\"><p data-key=\"yZmp7\">What needs to be checked?<\/p><\/li><li data-key=\"DUoyn\"><p data-key=\"bdn5l\">At what time?<\/p><\/li><li data-key=\"O1ACk\"><p data-key=\"68zTy\">How often?<\/p><\/li><li data-key=\"Xg5Fe\"><p data-key=\"vpS1F\">By which standard?<\/p><\/li><li data-key=\"jQLnB\"><p data-key=\"HobBO\">Who is responsible for the verification?<\/p><\/li><li data-key=\"jRWKR\"><p data-key=\"WEmGw\">Which element makes it possible to confirm compliance?<\/p><\/li><\/ul><p data-key=\"o5mpW\">Checks may concern, in particular:<\/p><ul class=\"list-el\" data-key=\"M3Nue\"><li data-key=\"u6M4M\"><p data-key=\"xeYsc\">the setup of a commercial operation ;<\/p><\/li><li data-key=\"WKv3k\"><p data-key=\"f1r69\">product presentation ;<\/p><\/li><li data-key=\"Pq2W5\"><p data-key=\"CqOog\">the cleanliness of the sales outlet ;<\/p><\/li><li data-key=\"1rw0u\"><p data-key=\"ud9KJ\">mandatory posting ;<\/p><\/li><li data-key=\"0EmCt\"><p data-key=\"YzUQ1\">opening and closing procedures; ;<\/p><\/li><li data-key=\"9zill\"><p data-key=\"IU7oS\">the availability of equipment; ;<\/p><\/li><li data-key=\"SIAn4\"><p data-key=\"xN4wb\">the execution of a local marketing action.<\/p><\/li><\/ul><p data-key=\"i0s9U\">An instruction such as \u00abverify the proper installation of the operation\u00bb leaves too much room for interpretation.<\/p><p data-key=\"mU0uy\"><strong>Please specify instead the expected media supports, their location, the products concerned, the installation date, and the photo to be sent.<\/strong><\/p><p data-key=\"YvsKg\">In a digital checklist, each item can be accompanied by an instruction, a document, or a reference image. All stores thus monitor their execution based on the same criteria.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00b1a59 elementor-widget elementor-widget-heading\" data-id=\"00b1a59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Define what constitutes a deviation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64eb542 elementor-widget elementor-widget-text-editor\" data-id=\"64eb542\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Not all findings must automatically create a corrective action.<\/p><p class=\"isSelectedEnd\"><strong>A slight difference in presentation does not have the same level of priority as a missing safety device or an uninstalled commercial operation.<\/strong><\/p><p class=\"isSelectedEnd\">For each control, define:<\/p><ul data-spread=\"false\"><li>the answers considered compliant; ;<\/li><li>situations that trigger an action; ;<\/li><li>the deviations considered critical; ;<\/li><li>observations that require monitoring only; ;<\/li><li>the issues that must be escalated to the regional manager or headquarters.<\/li><\/ul><p class=\"isSelectedEnd\">These rules allow the tool to <strong>distinguish a simple observation from a discrepancy that requires intervention.<\/strong><\/p><p>A \u00abnon-compliant\u00bb response can, for example, automatically create an action. If the issue is considered critical, an additional alert can be sent to the person in charge of follow-up.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10669ae elementor-widget elementor-widget-heading\" data-id=\"10669ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Identify the person in charge<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-542147b elementor-widget elementor-widget-text-editor\" data-id=\"542147b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\"><strong>An action sent to multiple people risks not being handled by anyone.<\/strong><\/p><p class=\"isSelectedEnd\">For each type of deviation, specify:<\/p><ul data-spread=\"false\"><li>Who is to perform the action; ;<\/li><li>who must monitor its progress; ;<\/li><li>who must be informed; ;<\/li><li>from when the headquarters or the regional manager must intervene.<\/li><\/ul><p class=\"isSelectedEnd\">An action related to the presentation of an aisle can be assigned to the store manager. A technical problem can be forwarded to the relevant department. A recurring discrepancy may require the intervention of the network supervisor.<\/p><p>When responsibilities are configured, <strong>Each action is directly assigned to the right person as soon as the discrepancy is identified.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b18f5e elementor-widget elementor-widget-heading\" data-id=\"5b18f5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Set the expected result and the deadline<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91c262b elementor-widget elementor-widget-text-editor\" data-id=\"91c262b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">The store manager must not only receive an alert indicating that an item is non-compliant.<\/p><p class=\"isSelectedEnd\">He must understand:<\/p><ul data-spread=\"false\"><li>what was observed; ;<\/li><li><strong>what needs to be corrected<\/strong> ;<\/li><li><strong>the expected result<\/strong> ;<\/li><li><strong>the granted period<\/strong> ;<\/li><li>the method for confirming completion.<\/li><\/ul><p class=\"isSelectedEnd\">Avoid overly general requests such as:<\/p><blockquote><p class=\"isSelectedEnd\">Correct the shelf display.<\/p><\/blockquote><p class=\"isSelectedEnd\">Prefer a directly applicable action:<\/p><blockquote><p class=\"isSelectedEnd\">Install the supports according to the plan provided before the end of June, then add a photo of the completed shelf.<\/p><\/blockquote><p>The visit report, the instruction, the reference document and the photo of the finding can be linked to the same action. <strong>The manager thus has the necessary context to intervene without asking for additional details.<\/strong><strong>.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a3ba0f elementor-widget elementor-widget-global elementor-global-20642 elementor-widget-image\" data-id=\"5a3ba0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/cerca.io\/en\/free-trial-foc-2\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2049\" height=\"720\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article.png\" class=\"elementor-animation-bob attachment-full size-full wp-image-20041\" alt=\"franchisor\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article.png 2049w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article-300x105.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article-1024x360.png 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article-768x270.png 768w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article-1536x540.png 1536w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ENG_cta-article-18x6.png 18w\" sizes=\"(max-width: 2049px) 100vw, 2049px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13001cd elementor-widget elementor-widget-heading\" data-id=\"13001cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Automate the transition from finding to resolution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74bf07d elementor-widget elementor-widget-text-editor\" data-id=\"74bf07d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Once the rules are defined, automation can speed up the processing of each discrepancy.<\/p><p class=\"isSelectedEnd\">The process must allow for an easy transition from one step to the next:<\/p><p class=\"isSelectedEnd\"><strong>Discrepancy identified \u2192 action created \u2192 person in charge assigned \u2192 deadline set \u2192 reminder sent \u2192 resolution verified.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54a0832 elementor-widget elementor-widget-heading\" data-id=\"54a0832\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Create and assign the action as soon as the discrepancy is identified<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdc250f elementor-widget elementor-widget-text-editor\" data-id=\"cdc250f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\"><strong>The corrective action must be created while the information is still fresh and the problem can be corrected.<\/strong><\/p><p class=\"isSelectedEnd\">It must be bound:<\/p><ul data-spread=\"false\"><li>to the store concerned; ;<\/li><li>upon the inspection carried out; ;<\/li><li>upon initial inspection; ;<\/li><li>To whom it may concern; ;<\/li><li>by the established deadline.<\/li><\/ul><p class=\"isSelectedEnd\">The store manager then receives a specific request, along with the necessary elements to take action.<\/p><p><strong>Headquarters no longer needs to review every report to manually transform findings into tasks.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb1daaa elementor-widget elementor-widget-heading\" data-id=\"cb1daaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Schedule reminders by priority<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b096f1e elementor-widget elementor-widget-text-editor\" data-id=\"b096f1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">An action can be clearly defined and still not be carried out within the scheduled timeframe.<\/p><p class=\"isSelectedEnd\">Depending on the priority level, multiple reminders can be configured:<\/p><ul data-spread=\"false\"><li>before the deadline ;<\/li><li>the scheduled day ;<\/li><li>when the action becomes overdue; ;<\/li><li>when a blockage is reported.<\/li><\/ul><p class=\"isSelectedEnd\">Reminders must remain proportionate to the importance of the subject.<\/p><p class=\"isSelectedEnd\">Sending too many notifications for secondary actions risks making the alerts less readable. <strong>Therefore, the timeframes and follow-ups must vary depending on the severity of the discrepancy.<\/strong><\/p><p class=\"isSelectedEnd\">Headquarters can then view completed, ongoing, delayed, or blocked actions and <strong>intervene only when the situation requires it.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b31b11d elementor-widget elementor-widget-heading\" data-id=\"b31b11d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Verify the resolution before closing the action<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c18677 elementor-widget elementor-widget-text-editor\" data-id=\"9c18677\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\"><strong>An action marked as completed does not always guarantee that the issue has actually been fixed.<\/strong><\/p><p class=\"isSelectedEnd\">Depending on the nature of the discrepancy, the resolution can be confirmed by:<\/p><ul data-spread=\"false\"><li>a photo ;<\/li><li>a document ;<\/li><li>a comment ;<\/li><li>a new response to the checklist; ;<\/li><li>approval from the network facilitator; ;<\/li><li>an additional check.<\/li><\/ul><p class=\"isSelectedEnd\"><strong>This proof makes it possible to close the action without waiting for the next in-store visit.<\/strong><\/p><p class=\"isSelectedEnd\">It also keeps the processing history: initial finding, requested action, person in charge, deadline and result obtained.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad2411d elementor-widget elementor-widget-heading\" data-id=\"ad2411d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Leverage the results across the network<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f48887a elementor-widget elementor-widget-text-editor\" data-id=\"f48887a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Automation must not only make it possible to correct every discrepancy more quickly.<\/p><p>She must also help the network headquarter <strong>understand why certain problems keep coming back and which stores need additional support.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb3b758 elementor-widget elementor-widget-heading\" data-id=\"fb3b758\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Identify recurring discrepancies<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5b634d elementor-widget elementor-widget-text-editor\" data-id=\"f5b634d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">If the same problem occurs in several stores or during multiple visits, <strong>Another reminder probably won't be enough.<\/strong><\/p><p class=\"isSelectedEnd\">This repetition can reveal:<\/p><ul data-spread=\"false\"><li>an insufficiently clear standard ;<\/li><li>a difficult procedure to apply ;<\/li><li>a hard-to-find document ;<\/li><li>a lack of training ;<\/li><li>an unrealistic deadline ;<\/li><li>an equipment problem; ;<\/li><li>an instruction unsuited to field operations.<\/li><\/ul><p class=\"isSelectedEnd\">A consolidated view of audits and action plans allows <strong>to identify the most frequent discrepancies and monitor their evolution.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1fd4c1 elementor-widget elementor-widget-heading\" data-id=\"a1fd4c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Identify the stores that need support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9a4197 elementor-widget elementor-widget-text-editor\" data-id=\"a9a4197\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Two stores can experience the same variance for different reasons.<\/p><p class=\"isSelectedEnd\">One may lack information. Another may encounter a resource or organizational problem. A third may accumulate several delayed actions.<\/p><p class=\"isSelectedEnd\"><strong>The number of discrepancies is therefore not enough to determine the response to be provided.<\/strong><\/p><p class=\"isSelectedEnd\">The seat must also observe:<\/p><ul data-spread=\"false\"><li>the frequency of the problems ;<\/li><li>their level of severity; ;<\/li><li>the average resolution time ;<\/li><li>the number of overdue shares; ;<\/li><li>the repetition of the same discrepancy; ;<\/li><li>the difficulties reported by the teams.<\/li><\/ul><p class=\"isSelectedEnd\">This information allows network facilitators to <strong>focus their support on the stores that really need it.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a26efd5 elementor-widget elementor-widget-heading\" data-id=\"a26efd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Act on the root cause of the problem<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61fa0cb elementor-widget elementor-widget-text-editor\" data-id=\"61fa0cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">When the same gap returns, <strong>the goal is no longer just to correct it once again.<\/strong><\/p><p class=\"isSelectedEnd\">The network head can act on its cause:<\/p><ul data-spread=\"false\"><li>specify a procedure ;<\/li><li>modify a checklist ;<\/li><li>make a document more accessible ;<\/li><li>propose a training course ;<\/li><li>review the granted deadline ;<\/li><li>adapt the instructions to field operations.<\/li><\/ul><p class=\"isSelectedEnd\"><strong>Automation then becomes a tool for continuous improvement.<\/strong> She helps the network prevent the same problems from happening again.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9746d4 elementor-widget elementor-widget-heading\" data-id=\"c9746d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Checklist: Is your process ready to be automated?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5678f70 elementor-widget elementor-widget-text-editor\" data-id=\"5678f70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">\u2610 The expected standards are clearly documented.<br \/>\u2610 Each control point has a specific criterion.<br \/>\u2610 The deviations that must trigger an action are identified.<br \/>\u2610 The different priority levels are defined.<br \/>\u2610 Each type of action has a person in charge.<br \/>\u2610 The expected result and deadline are specified.<br \/>\u2610 The callback rules are defined.<br \/>\u2610 Proof of resolution may be requested.<br \/>Completed, delayed, or blocked actions are visible.<br \/>\u2610 Recurring variances can be analyzed at the network scale.<\/p><p class=\"isSelectedEnd\">If several of these rules remain unclear, <strong>Automation primarily risks accelerating the circulation of imprecise requests.<\/strong><\/p><p class=\"isSelectedEnd\">Automating the tracking of corrective actions does not replace store manager visits or coaching.<\/p><p class=\"isSelectedEnd\">This allows teams to <strong>know more quickly what they need to correct<\/strong>, at the headquarters of <strong>follow up on actions without excessive chasing<\/strong> and to the network facilitators <strong>focus their support on the points of sale that truly need it.<\/strong><\/p><p class=\"isSelectedEnd\">With Cerca, findings made during visits and audits can be linked to action plans, assigned to the right managers, and tracked until completion. <strong>Automatic reminders help keep actions visible without waiting for the next visit.<\/strong><\/p><p class=\"isSelectedEnd\"><strong>Do you want to reduce the time between identifying a discrepancy and resolving it?<\/strong><\/p><p>Discover how Cerca simplifies tracking corrective actions in your store network.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3497ca4 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3497ca4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-bob\" href=\"\/en\/free-trial-foc-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request your 30-day free trial with no obligation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b3f042 elementor-widget elementor-widget-heading\" data-id=\"7b3f042\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ - Automate store corrective action tracking<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0ce28c elementor-widget elementor-widget-accordion\" data-id=\"a0ce28c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1681\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1681\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How to follow up on corrective actions after a store audit?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1681\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1681\"><p data-key=\"PlPyK\" data-pm-slice=\"1 1 []\">Following a store audit, every identified discrepancy must be transformed into a clear action, assigned to a manager, and associated with a deadline. The monitoring should make it possible to visualize the actions. <strong>to do, in progress, overdue or blocked<\/strong>, as well as the resolution evidence sent by the field teams. The objective is to prevent a discrepancy from simply remaining recorded in a report until the next visit.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1682\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1682\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Which indicators should be used to monitor a corrective action plan?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1682\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1682\"><p class=\"isSelectedEnd\">Several indicators make it possible to evaluate the effectiveness of a corrective action plan: <strong>the number of open actions, the completion rate of actions, the number of overdue actions, the average resolution time, the severity of discrepancies and their recurrence<\/strong>. At the scale of a store network, this data also makes it possible to identify the sales outlets that are experiencing the most difficulties and those that require additional support.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1683\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1683\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How to automate corrective action reminders?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1683\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1683\"><p data-key=\"7djc9\" data-pm-slice=\"1 1 []\">Follow-up reminders can be automated based on <strong>the deadline and priority level of each action<\/strong>. A reminder can be sent before the deadline, on the due date, when an action becomes overdue, or when an issue is reported. Reminder rules must remain proportional to the severity of the variance in order to avoid unnecessarily multiplying notifications and to allow headquarters to focus on actions that genuinely require intervention.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bb1320 elementor-widget elementor-widget-heading\" data-id=\"8bb1320\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">You may also be interested in these articles: <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18806 elementor-widget elementor-widget-global elementor-global-18806 elementor-widget-obfx-posts-grid\" data-id=\"18806\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"obfx-posts-grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"obfx-grid\"><div class=\"obfx-grid-container obfx-grid-mobile-1 obfx-grid-desktop-2\"><div class=\"obfx-grid-wrapper\"><article class=\"obfx-grid-col\"><div class=\"obfx-grid-col-image\" ><a href=\"https:\/\/cerca.io\/en\/franchise-on-cloud-a-passe-une-superbe-rentree\/\" title=\"Cerca had a fantastic back-to-business season!\"><img decoding=\"async\" width=\"1747\" height=\"720\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2021\/10\/new-clients-sept-2021-minia.png\" class=\"img-responsive wp-post-image\" alt=\"A superb start to the new school year\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2021\/10\/new-clients-sept-2021-minia.png 1747w, https:\/\/cerca.io\/wp-content\/uploads\/2021\/10\/new-clients-sept-2021-minia-300x124.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2021\/10\/new-clients-sept-2021-minia-1024x422.png 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2021\/10\/new-clients-sept-2021-minia-768x317.png 768w, https:\/\/cerca.io\/wp-content\/uploads\/2021\/10\/new-clients-sept-2021-minia-1536x633.png 1536w, https:\/\/cerca.io\/wp-content\/uploads\/2021\/10\/new-clients-sept-2021-minia-18x7.png 18w\" sizes=\"(max-width: 1747px) 100vw, 1747px\" \/><\/a><\/div><div class=\"obfx-grid-col-content\">\t\t\t<h2 class=\"entry-title obfx-grid-title\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/cerca.io\/en\/franchise-on-cloud-a-passe-une-superbe-rentree\/\" title=\"Cerca had a fantastic back-to-business season!\">\n\t\t\t\t\tCerca had a fantastic back-to-business season!\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/h2>\n\t\t\t<\/div><\/article><\/div><div class=\"obfx-grid-wrapper\"><article class=\"obfx-grid-col\"><div class=\"obfx-grid-col-image\" ><a href=\"https:\/\/cerca.io\/en\/comment-utiliser-whatsapp-pour-le-recrutement-de-candidats-a-la-franchise\/\" title=\"How to use WhatsApp for franchise candidate 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class=\"obfx-grid-col-content\">\t\t\t<h2 class=\"entry-title obfx-grid-title\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/cerca.io\/en\/comment-utiliser-whatsapp-pour-le-recrutement-de-candidats-a-la-franchise\/\" title=\"How to use WhatsApp for franchise candidate recruitment?\">\n\t\t\t\t\tHow to use WhatsApp for franchise candidate recruitment?\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/h2>\n\t\t\t<\/div><\/article><\/div><\/div><!-- .obfx-grid-container --><\/div><!-- .obfx-grid -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1133ff3 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"1133ff3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-730b5ee\" data-id=\"730b5ee\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c9c077 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3c9c077\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Learn how to automate corrective action tracking across a store network. From identifying a non-conformity to its resolution, structure responsibilities, deadlines, reminders, and monitoring to increase responsiveness and sustainably improve on-the-ground execution.<\/p>","protected":false},"author":8,"featured_media":24757,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[33],"tags":[140,146,139],"class_list":["post-24743","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe-fr","tag-en","tag-esp","tag-fr"],"_links":{"self":[{"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/posts\/24743","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/comments?post=24743"}],"version-history":[{"count":28,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/posts\/24743\/revisions"}],"predecessor-version":[{"id":24776,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/posts\/24743\/revisions\/24776"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/media\/24757"}],"wp:attachment":[{"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/media?parent=24743"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/categories?post=24743"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cerca.io\/en\/wp-json\/wp\/v2\/tags?post=24743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}