{"id":13038,"date":"2021-05-06T17:27:10","date_gmt":"2021-05-06T15:27:10","guid":{"rendered":"https:\/\/franchiseoncloud.fr\/?p=13038"},"modified":"2025-11-13T11:34:47","modified_gmt":"2025-11-13T10:34:47","slug":"fonctionnalite-echange","status":"publish","type":"post","link":"https:\/\/cerca.io\/es\/funcionalidad-de-intercambio\/","title":{"rendered":"Una funci\u00f3n que no querr\u00e1 perderse: \"Seguimiento de intercambios\"."},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"13038\" class=\"elementor elementor-13038\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-73ddfd81 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"73ddfd81\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-74196ac8\" data-id=\"74196ac8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44f9aaa elementor-widget elementor-widget-image\" data-id=\"44f9aaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2049\" height=\"720\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ES_Visuel-article-20.png\" class=\"attachment-full size-full wp-image-21088\" alt=\"software de gesti\u00f3n de franquicias\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ES_Visuel-article-20.png 2049w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ES_Visuel-article-20-300x105.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ES_Visuel-article-20-1024x360.png 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ES_Visuel-article-20-768x270.png 768w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ES_Visuel-article-20-1536x540.png 1536w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/08\/ES_Visuel-article-20-18x6.png 18w\" sizes=\"(max-width: 2049px) 100vw, 2049px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-744012d elementor-widget elementor-widget-text-editor\" data-id=\"744012d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00bfEst\u00e1s cansado de anotar tus intercambios con tus franquiciados (llamadas, correos, reuniones) en un trozo de papel que no volver\u00e1s a encontrar en unos minutos? \u00bfTe resulta dif\u00edcil medir la frecuencia de los contactos entre un franquiciado y la sede?<\/p><p class=\"translation-block\"><strong>Cerca, antes Franchise On Cloud, te facilita la vida con su nueva funcionalidad \u201cSeguimiento de intercambios\u201d<\/strong> disponible en tu plataforma (y pr\u00f3ximamente en la aplicaci\u00f3n m\u00f3vil). Guarda un registro de las llamadas m\u00e1s importantes en menos de 10 segundos para ti\u2026 y para todos tus compa\u00f1eros.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b27156d elementor-widget elementor-widget-heading\" data-id=\"b27156d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfPero c\u00f3mo funciona?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e379cb8 elementor-widget elementor-widget-text-editor\" data-id=\"1e379cb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Acabas de hacer una llamada telef\u00f3nica y quieres tener un registro escrito. Solo tienes que hacer clic en el primer bot\u00f3n en la parte superior de tu plataforma, el m\u00e1s a la izquierda.<\/p><p><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/community.franchiseoncloud.fr\/extranet\/document\/get\/60936f024213495a0343f87a\" alt=\"Fonctionnalit\u00e9s - Emplacement bouton suivi des appels\" width=\"676\" height=\"116\" \/><\/p><p>Una vez hecho esto, aparecer\u00e1 una ventana para registrar este nuevo intercambio.<\/p><p><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/community.franchiseoncloud.fr\/extranet\/document\/get\/6077fa24926300277808fe42\" alt=\"Fonctionnalit\u00e9s - Fiche de cr\u00e9ation d'un \u00e9change \" width=\"1747\" height=\"1240\" \/><\/p><p>Para validar este registro, solo tienes que indicar el nombre de la ubicaci\u00f3n, del interlocutor, la fecha, etc. Una vez que la informaci\u00f3n est\u00e9 integrada, haz clic en \u201cCrear un intercambio\u201d.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/community.franchiseoncloud.fr\/extranet\/document\/get\/6093709bff5af44b8e0616f0\" alt=\"Fonctionnalit\u00e9s - Fiche de cr\u00e9ation d'un \u00e9change\" width=\"3094\" height=\"1440\" \/><\/p><p>Los distintos intercambios se registrar\u00e1n en la ficha de la ubicaci\u00f3n. Tambi\u00e9n podr\u00e1s comparar las llamadas de las distintas ubicaciones mediante un gr\u00e1fico resumen.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/community.franchiseoncloud.fr\/extranet\/document\/get\/6077fab394c8033f76365804\" alt=\"Fonctionnalit\u00e9s Franchise On Cloud\" width=\"1747\" height=\"1240\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c5e6c4 elementor-widget elementor-widget-global elementor-global-20642 elementor-widget-image\" data-id=\"2c5e6c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/cerca.io\/es\/prueba-gratuita-foc-2\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2049\" height=\"720\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ES_cta-article.png\" class=\"elementor-animation-bob attachment-full size-full wp-image-20041\" alt=\"franquiciador\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ES_cta-article.png 2049w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ES_cta-article-300x105.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ES_cta-article-1024x360.png 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ES_cta-article-768x270.png 768w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ES_cta-article-1536x540.png 1536w, https:\/\/cerca.io\/wp-content\/uploads\/2025\/10\/ES_cta-article-18x6.png 18w\" sizes=\"(max-width: 2049px) 100vw, 2049px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-425d7b6 elementor-widget elementor-widget-heading\" data-id=\"425d7b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 te aporta esta funcionalidad?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b73b8d elementor-widget elementor-widget-text-editor\" data-id=\"3b73b8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Mejor trazabilidad<\/li><li>Una vista gr\u00e1fica de todos los intercambios durante un per\u00edodo determinado.<\/li><li>Transparencia en las comunicaciones<\/li><\/ul><p>\u00bfTe gusta esta funcionalidad? \u00a1Pru\u00e9bala ahora!<\/p><p class=\"translation-block\">Descubre tambi\u00e9n la <span style=\"text-decoration: underline;color: #1284e0\"><a style=\"color: #1284e0;text-decoration: underline\" href=\"https:\/\/cerca.io\/es\/le-fonctionnalite-challenge-disponible-sur-franchise-on-cloud\/\" target=\"_self\">funcionalidad Challenge<\/a><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b88f086 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"b88f086\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3e4c1f9\" data-id=\"3e4c1f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a50115 elementor-widget elementor-widget-heading\" data-id=\"2a50115\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Estos art\u00edculos pueden ser de su inter\u00e9s: <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c33def elementor-widget elementor-widget-global elementor-global-18806 elementor-widget-obfx-posts-grid\" data-id=\"6c33def\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"obfx-posts-grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"obfx-grid\"><div class=\"obfx-grid-container obfx-grid-mobile-1 obfx-grid-desktop-2\"><div class=\"obfx-grid-wrapper\"><article class=\"obfx-grid-col\"><div class=\"obfx-grid-col-image\" ><a href=\"https:\/\/cerca.io\/es\/sumergir-la-relacion-de-confianza-en-la-franquicia\/\" title=\"El DIP en franquicia: \u00a1construir una relaci\u00f3n de confianza!\"><img loading=\"lazy\" decoding=\"async\" width=\"1747\" height=\"720\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2022\/06\/V2_visuel-blog.png\" class=\"img-responsive wp-post-image\" alt=\"DIP\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2022\/06\/V2_visuel-blog.png 1747w, https:\/\/cerca.io\/wp-content\/uploads\/2022\/06\/V2_visuel-blog-300x124.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2022\/06\/V2_visuel-blog-1024x422.png 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2022\/06\/V2_visuel-blog-768x317.png 768w, https:\/\/cerca.io\/wp-content\/uploads\/2022\/06\/V2_visuel-blog-1536x633.png 1536w, https:\/\/cerca.io\/wp-content\/uploads\/2022\/06\/V2_visuel-blog-18x7.png 18w\" sizes=\"(max-width: 1747px) 100vw, 1747px\" \/><\/a><\/div><div class=\"obfx-grid-col-content\">\t\t\t<h2 class=\"entry-title obfx-grid-title\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/cerca.io\/es\/sumergir-la-relacion-de-confianza-en-la-franquicia\/\" title=\"El DIP en franquicia: \u00a1construir una relaci\u00f3n de confianza!\">\n\t\t\t\t\tEl DIP en franquicia: \u00a1construir una relaci\u00f3n de confianza!\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/h2>\n\t\t\t<\/div><\/article><\/div><div class=\"obfx-grid-wrapper\"><article class=\"obfx-grid-col\"><div class=\"obfx-grid-col-image\" ><a href=\"https:\/\/cerca.io\/es\/cerca-franchise-expo-paris-2026\/\" title=\"Franchise Expo Paris 2026 : Cerca au c\u0153ur de l\u2019innovation et de la proximit\u00e9 client\"><img loading=\"lazy\" decoding=\"async\" width=\"1746\" height=\"720\" src=\"https:\/\/cerca.io\/wp-content\/uploads\/2026\/03\/Franchise-Expo-Paris-2026-Cerca-au-coeur-de-linnovation-et-de-la-proximite-clientMinia-blog.png\" class=\"img-responsive wp-post-image\" alt=\"Franchise Expo Paris 2026 &#8211; Cerca au c\u0153ur de l\u2019innovation et de la proximit\u00e9 clientMinia blog\" srcset=\"https:\/\/cerca.io\/wp-content\/uploads\/2026\/03\/Franchise-Expo-Paris-2026-Cerca-au-coeur-de-linnovation-et-de-la-proximite-clientMinia-blog.png 1746w, https:\/\/cerca.io\/wp-content\/uploads\/2026\/03\/Franchise-Expo-Paris-2026-Cerca-au-coeur-de-linnovation-et-de-la-proximite-clientMinia-blog-300x124.png 300w, https:\/\/cerca.io\/wp-content\/uploads\/2026\/03\/Franchise-Expo-Paris-2026-Cerca-au-coeur-de-linnovation-et-de-la-proximite-clientMinia-blog-1024x422.png 1024w, https:\/\/cerca.io\/wp-content\/uploads\/2026\/03\/Franchise-Expo-Paris-2026-Cerca-au-coeur-de-linnovation-et-de-la-proximite-clientMinia-blog-768x317.png 768w, https:\/\/cerca.io\/wp-content\/uploads\/2026\/03\/Franchise-Expo-Paris-2026-Cerca-au-coeur-de-linnovation-et-de-la-proximite-clientMinia-blog-1536x633.png 1536w, https:\/\/cerca.io\/wp-content\/uploads\/2026\/03\/Franchise-Expo-Paris-2026-Cerca-au-coeur-de-linnovation-et-de-la-proximite-clientMinia-blog-18x7.png 18w\" sizes=\"(max-width: 1746px) 100vw, 1746px\" \/><\/a><\/div><div class=\"obfx-grid-col-content\">\t\t\t<h2 class=\"entry-title obfx-grid-title\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/cerca.io\/es\/cerca-franchise-expo-paris-2026\/\" title=\"Franchise Expo Paris 2026 : Cerca au c\u0153ur de l\u2019innovation et de la proximit\u00e9 client\">\n\t\t\t\t\tFranchise Expo Paris 2026 : Cerca au c\u0153ur de l\u2019innovation et de la proximit\u00e9 client\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/h2>\n\t\t\t<\/div><\/article><\/div><\/div><!-- .obfx-grid-container --><\/div><!-- .obfx-grid -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Vous en avez assez\u00a0de noter vos \u00e9changes avec vos franchis\u00e9s (t\u00e9l\u00e9phoniques, mail, rendez-vous) sur un bout de papier que vous ne retrouverez plus dans les minutes qui suivent\u00a0? Vous n&rsquo;arrivez pas \u00e0 mesurer la fr\u00e9quence des contacts entre un franchis\u00e9 et le \u00ab\u00a0si\u00e8ge\u00a0\u00bb ? Cerca ex Franchise On Cloud vous facilite la vie avec sa nouvelle fonctionnalit\u00e9 \u00ab Suivi des \u00e9changes \u00bb disponible sur votre plateforme (et bient\u00f4t sur l&rsquo;application mobile). Conservez une trace des appels les plus importants en moins de 10 seconde pour vous\u2026 et tous vos coll\u00e8gues. Mais comment cela fonctionne ? Vous venez de passer un appel t\u00e9l\u00e9phonique et vous voulez avoir une trace \u00e9crite, il vous suffit de cliquer sur le premier\u00a0bouton\u00a0en haut de votre plateforme le plus \u00e0 gauche. Une fois que cela est fait, une fen\u00eatre apparaitra pour notifier ce nouvel\u00a0\u00e9change. Pour valider cette fiche, il suffit d\u2019indiquer le nom de l\u2019implantation, de l\u2019interlocuteur, la date\u2026 Une fois, les informations int\u00e9gr\u00e9es, cliquez sur \u00ab\u00a0cr\u00e9er un \u00e9change\u00a0\u00bb. Les diff\u00e9rents \u00e9changes seront repris dans la fiche de l\u2019implantation. Vous pourrez \u00e9galement comparer les appels des implantations \u00e0 l\u2019aide de graphique r\u00e9capitulatif. Que vous apporte cette fonctionnalit\u00e9 ? Une meilleure tra\u00e7abilit\u00e9 Un aper\u00e7u sous forme graphique de tous les \u00e9changes sur une p\u00e9riode donn\u00e9e. La transparence des communications La fonctionnalit\u00e9 vous plait ? Essayez-la d\u00e8s \u00e0 pr\u00e9sent ! D\u00e9couvrez \u00e9galement la fonctionnalit\u00e9 Challenge. Ces articles peuvent vous int\u00e9resser : Comment fid\u00e9liser ses franchis\u00e9s ? Cerca ex Franchise on Cloud &#8211; Retour sur notre ann\u00e9e 2022<\/p>","protected":false},"author":1,"featured_media":21089,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[63,103],"tags":[139],"class_list":["post-13038","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-fonctionnalites","tag-fr"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cerca.io\/es\/wp-json\/wp\/v2\/posts\/13038","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cerca.io\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cerca.io\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cerca.io\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cerca.io\/es\/wp-json\/wp\/v2\/comments?post=13038"}],"version-history":[{"count":31,"href":"https:\/\/cerca.io\/es\/wp-json\/wp\/v2\/posts\/13038\/revisions"}],"predecessor-version":[{"id":21102,"href":"https:\/\/cerca.io\/es\/wp-json\/wp\/v2\/posts\/13038\/revisions\/21102"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cerca.io\/es\/wp-json\/wp\/v2\/media\/21089"}],"wp:attachment":[{"href":"https:\/\/cerca.io\/es\/wp-json\/wp\/v2\/media?parent=13038"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cerca.io\/es\/wp-json\/wp\/v2\/categories?post=13038"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cerca.io\/es\/wp-json\/wp\/v2\/tags?post=13038"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}