Day: May 6, 2021

Tired of jotting down your interactions with your franchisees (phone calls, emails, meetings) on a slip of paper that you'll lose within minutes? Do you struggle to measure the frequency of contacts between a franchisee and headquarters? Cerca ex Franchise On Cloud makes your life easier with its new "Interaction Tracking" feature, available on your platform (and soon on the mobile app). Keep a record of the most important calls in under 10 seconds for yourself... and all your colleagues. But how does it work? You've just finished a phone call and want a written record; simply click the first button on your platform, on the far left. Once you've done that, a window will appear to log this new interaction. To validate this entry, just enter the location name, the contact person, the date... Once the information is entered, click "create interaction." The different interactions will be listed on the location's file. You can also compare the calls from different locations using a summary graph. What does this feature offer you? Better traceability A graphical overview of all interactions over a given period. Communication transparency Do you like this feature? Try it now! Also, discover the Challenge feature. These articles might interest you: How to retain your franchisees? Cerca ex Franchise on Cloud – A look back at our 2022