Operational excellence:
where is your network located?

Based on the practices of +400 stores, This next Cerca Studies decrypts 8 key indicators of operational excellence. Concrete benchmarks to help you position your network, identify your growth margins, and guide your priorities.

Respect for the concept, follow-up of corrective actions, involvement of teams… How do retail brands ensure that their standards are lived on the ground?

Who is Cerca Studies addressed to?

This study is aimed at general managers, network managers, operations managers, quality managers and training managers in retail chains.

It provides you with benchmarks to compare your practices, better understand the differences between your outlets, and target your next actions.

Field findings to inform your decisions

Audits and compliance with the concept

How often do the brands carry out their audits? What discrepancies do they identify? Align your practices to better monitor the implementation of your standards.

From audits to corrective actions

What proportion of audits leads to an action plan? In how many cases are discrepancies resolved? Discover the differences in responsiveness between brands.

Methodological mention

Study based on the use of the Cerca platform by 402 retail brands, supplemented by surveys when data was absent or insufficiently reliable.

Engagement and autonomy of the teams

Exchange after audits, self-evaluation, access to e-learning: explore practices that promote the adoption of standards by field teams.

AI in audit analysis

Discover the role of AI Agents in the practices of the studied brands to synthesize the findings, identify problematic points, and prepare action plans.

Frequently asked questions

How long does it take to correct a discrepancy?

Around 8 days for the fastest quarter of stores, compared to 46 days for the slowest quarter. And within your network? The study will give you benchmarks to gauge your responsiveness.

How many audits lead to an action plan?

73.4 % percent of audits result in an action plan. Discover the results of the study to put your practices into perspective and better monitor the resolution of discrepancies.

Why talk about AI in a study on operational excellence?

Audits produce data that must then be analyzed and translated into actions. AI can facilitate this task by synthesizing the findings and highlighting priorities: its use is therefore part of the practices studied.