Category: Features

Tired of jotting down your interactions with your franchisees (phone calls, emails, meetings) on a slip of paper that you'll lose within minutes? Do you struggle to measure the frequency of contacts between a franchisee and headquarters? Cerca ex Franchise On Cloud makes your life easier with its new "Interaction Tracking" feature, available on your platform (and soon on the mobile app). Keep a record of the most important calls in under 10 seconds for yourself... and all your colleagues. But how does it work? You've just finished a phone call and want a written record; simply click the first button on your platform, on the far left. Once you've done that, a window will appear to log this new interaction. To validate this entry, just enter the location name, the contact person, the date... Once the information is entered, click "create interaction." The different interactions will be listed on the location's file. You can also compare the calls from different locations using a summary graph. What does this feature offer you? Better traceability A graphical overview of all interactions over a given period. Communication transparency Do you like this feature? Try it now! Also, discover the Challenge feature. These articles might interest you: How to retain your franchisees? Cerca ex Franchise on Cloud – A look back at our 2022

Boost Your Engagement with Challenges For a franchisor and its network of franchises or branches, it’s essential not only to monitor business activity but also to launch challenges for its retail locations, so they can continue to improve their performance. We understand that managing your network by choosing the right tools and methods—ones that help you stay efficient and organized—isn’t always easy.  This is especially true during a health crisis, when it’s even more difficult to stay in touch with your locations. These tools not only help you maintain that connection but also keep them motivated and engaged—and ensure they feel supported. A franchisor has certain responsibilities, notably the obligation to provide support and share know-how. This “engagement” module and “challenge” feature, among other things, allow you to fulfill this obligation.  With this in mind, we’ve rolled out a feature on your Franchise On Cloud platform. This feature is very useful for boosting the motivation of field teams and improving point-of-sale results by engaging employees. What does this “challenge” feature allow you to do? The challenge feature allows you to: Energize your sales challenges Ensure better management and tracking Establish a leaderboard Set a deadline Target challenge participants (everyone, location groups, or work groups) Other benefits include making your sales campaigns—and ultimately your challenges—more engaging to roll out. Setting them up is very quick. With just three clicks, you can create an unlimited number of challenges: set the duration, the registration deadline, the title, the target audience, and the description. You can also specify the number of winners and the number of participants who will appear in the leaderboard. These features will help you energize your sales campaigns while engaging your stores. It’s important to continuously monitor their activity and optimize their sales. Are you ready to take on the challenge? Are you ready to take on the challenge? And what about you—what methods and tools do you use at your franchise location to organize sales challenges? Do you want to energize your network’s promotional activities? What better way than to organize challenges to get your franchisees on board? Other resources and tools are available to you on your Franchise On Cloud collaborative platform.  Scale your franchise with Cerca ✨ You might be interested in these articles: October 2025: Over 40 New Features on the Cerca Platform The 9 Mistakes to Avoid When Setting Up a CRM or Franchise Extranet

La cartographie de vos zones d’exclusivité territoriale est enfin intégrée dans Cerca ex Franchise On Cloud. Pourquoi cartographier ses zones de chalandise ? À quoi peut bien vous servir de dessiner cette zone ? Avant tout, sachez qu’elle est d’une grande importance et nous pouvons dire même essentielle pour trouver l’emplacement d’une implantation. Cette cartographie va vous permettre de visualiser le rayonnement de votre point de vente sur une zone géographique et auprès d’une clientèle définies. Cela vous donnera également une indication (grâce notamment au code IRIS), s’il est pertinent de s’implanter sur cette zone ou non. De plus, seront visibles :   L’emplacement du point de vente par rapport aux concurrents ; Le temps que vos clients mettent à venir en point de vente ; Et la distance qui relie votre implantation aux clients. La cartographie disponible chez Cerca ex Franchise On Cloud Pas de jaloux pour notre dernière nouveauté. Elle va rendre heureux les collaborateurs du service développement comme les responsables du service animation: vos zones d’exclusivité territoriale sont maintenant disponibles sur votre plateforme sous forme de cartographie. Vous pouvez dessiner vos zones directement sur la carte ( et retrouver en parallèle la liste des zones sous forme de liste) ou intégrer la liste des communes, codes IRIS, départements, arrondissements dans la fiche implantation pour voir se dessiner automatiquement la carte correspondante. Un moteur de recherche vous permet également de vérifier instantanément si l’adresse d’un client dépend d’une zone d’un franchisé ou pas.Plusieurs couleurs différentes permettent naturellement de différencier les zones d’exclusivité accolées. Les développeurs, de leur côté, peuvent disposer de cette même cartographie pour y positionner à la fois les zones d’exclusivité territoriale déjà concédées ainsi que les zones disponibles déjà définies. Ils peuvent également dessiner en direct une cartographie avec le candidat.Naturellement, ces cartographies sont visibles uniquement des collaborateurs du siège. D’autres fonctionnalités sont disponibles au sein de Franchise On Cloud (+de 250). Vous pouvez facilement animer votre réseau avec la fonctionnalité challenge pour ne citer qu’un exemple. Ces articles peuvent vous intéresser : Cerca ex Franchise On Cloud continue son expansion Challenge : Boostez votre animation commerciale grâce à cette fonctionnalité disponible chez Cerca ex Franchise On Cloud

Teams Available on Cerca ex Franchise On Cloud MICROSOFT TEAMS, the video conferencing software, is now available directly from your Franchise On Cloud platform. The health crisis has completely transformed the way we communicate—no more in-person meetings, no tools for remote work… These challenges pushed us to reinvent ourselves and find tools that would allow us to continue our business. It was during the first lockdown that this tool became a game-changer. We therefore decided to integrate it with our platform to simplify your communication and save you time. With over 300,000 business users, Microsoft Teams is the fastest-growing business messaging app in history. More than just a chat or email account, it lets you communicate from anywhere, at any time. Centralize and manage your communications with members of your network, clients, and more… Never send a message to the wrong recipient again, and stop using multiple tools—choose Microsoft Teams and Franchise On Cloud to keep all your communications at your fingertips, all compiled into a single, all-in-one platform.  No more emails or text messages… With Teams, you can centralize all your communications, communicate instantly, brainstorm, and share documents, images, and videos…  With this tool during a meeting, you no longer need to switch between apps—now you can access your notes, share your screen, and share documents. Don’t know the other participants? Don’t worry—you’ll have access to everything. Anyone missing the meeting? You can record the session so they can watch it later. Save time and use Microsoft Teams directly from your Cerca ex Franchise On Cloud platform. The pandemic has forced us to rethink how we organize and communicate. This is especially true for a franchise network, where it’s essential to be able to continue communicating and working. Where you used to have back-to-back meetings, Microsoft Teams eliminates the need to travel and lets you participate in all your meetings.   The role of a franchisee—or even a franchisor—sometimes requires travel, so it’s essential to stay reachable, communicate with others, and access past conversations and/or files. This tool supports you on the go, allowing you to continue interacting and attending meetings—all without being on-site. Communicate anywhere and anytime thanks to its availability on your platform.  Microsoft Teams is connected via API (Application Programming Interface) to our platform, which guarantees significant time savings—especially when organizing your meetings. Franchise On Cloud has also integrated a free in-house video conferencing software called “mini-visio ” and synchronization with the GoToMeeting video conferencing software for webinar-style sessions involving dozens of participants (with a recording feature) to simplify sending invitations to all your contacts within your franchise network. With Teams, Franchise On Cloud demonstrates its commitment to meeting the needs of franchisees from every angle. Network coordination, business development, contract management, royalty billing… Our teams address all these needs, enabling you to better manage your business. Discover our multi-unit solutions ✨ You might be interested in these articles: 71 %—2016 updates decided by our clients; Sign your DIPs electronically

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